Katarzyna Cieślak
Tallaght,Dublin
Summary
Strategic operational business professional with over 10 years' experience in customer service, sales and managing relationship within different industries.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Account Executive
Pulp Confidential Shredding
Dublin, Leinster
08.2024 - Current
- Coordinated sales presentations to increase brand awareness.
- Achieved sales targets by building strong business relationships.
- Negotiated contracts on behalf of clients, ensuring best possible terms and conditions.
- Managed client portfolios for business growth and expansion.
- Implemented strategic initiatives to retain key accounts.
Senior Agent
Accenture
Dublin, Dublin
01.2022 - 08.2024
- Led groups and meetings to obtain suggestions, addressed concerns or issues and fostered positive relations among team members and management.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Trained employees to improve team productivity.
- Monitored daily and weekly KPIs, implemented improvement strategies to maintained on-track status.
- Researched industry-specific terminology to enhance translation accuracy.
- Performed quality checks within the project.
Platform Experience New Associate
Accenture
Dublin, Leinster
01.2021 - 01.2022
- Reviewed and edited content, maintained consistently correct grammar and adherence to company style.
- Carried out thorough fact checking for exceptional levels of accuracy, enhanced company's trustworthy reputation.
- Monitored consumer trends and accurately interpreted meaning to predict future changes.
- Successfully delivered on tasks within tight deadlines.
Catering Assistant
Beacon Hospital
Dublin, Leinster
06.2016 - 01.2021
- Applied highest standards of food safety.
- Closely monitored ingredients supplies, promptly ordered low-stock items to prevent service disruptions.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Served food and beverages to dining guests with outstanding customer service.
Customer Service Representative
KSG
Dublin, Leinster
02.2015 - 05.2016
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Travel Agent
Travel Planet
Szczecin, Poland
04.2013 - 01.2015
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Education
IT Support
Google Certificate
09.2023 - 11.2023
Digital Garage
Google Certificate
01.2021 - 05.2021
Administrative Assistant Certificate
Pitman Training
09.2018 - 04.2020
Bachelor of Business Administration - Tourism and Travel Management
University of Szczecin
Poland 10.2010 - 05.2013
Skills
- Administrative support
- Database management
- Technologically savvy
- Customer needs analysis
- Salesforce
- Performance coaching and mentoring
- Key Performance Indicator (KPI) management
- Team development strategies
- Troubleshooting proficiency
- Software diagnosis
- Problem-solving
- Communication skills
- Linguistic checking
Languages
Polish
Native
English
Fluent
Timeline
Account Executive
Pulp Confidential Shredding
08.2024 - Current
IT Support
Google Certificate
09.2023 - 11.2023
Senior Agent
Accenture
01.2022 - 08.2024
Platform Experience New Associate
Accenture
01.2021 - 01.2022
Digital Garage
Google Certificate
01.2021 - 05.2021
Administrative Assistant Certificate
Pitman Training
09.2018 - 04.2020
Catering Assistant
Beacon Hospital
06.2016 - 01.2021
Customer Service Representative
KSG
02.2015 - 05.2016
Travel Agent
Travel Planet
04.2013 - 01.2015
Bachelor of Business Administration - Tourism and Travel Management
University of Szczecin
10.2010 - 05.2013
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