Consultoria e Assessoria/Agent Services Representative
Panamed Soluções em Saúde
09.2014 - Current
Paulo Torres
Consultor de Seguros Saúde internacional
São Paulo,SP
Timeline
Técnico - Negócios
Panamed Group International
09.2014 - 02.2025
Consultoria e Assessoria/Agent Services Representative
IMG INTERNATIONAL MEDICAL GROUP
04.2011 - Current
Work History
Consultoria e Assessoria/Agent Services Representative
Panamed Soluções em Saúde
09.2014 - Current
- Monitored agent performance, providing constructive feedback and coaching when necessary to drive continuous improvement efforts.
- Maintained accurate records of agent interactions, enabling data-driven decision-making processes within the department.
- Ensured compliance with regulatory requirements by staying abreast of industry trends and best practices in agent services representation.
- Followed up on department reports, contact information and missing enrollment and agent information.
- Consultoria ,Vendas e Expansão em Seguros Globais para Expatriados,Estudantes internacionais e Residentes Globais.
- Consultor e Agent Independente das seguradoras:IMG INTERNATIONAL MEDICAL GROUP, EVER INSURANCE, VUMI GROUP E OUTRAS.
Consultoria e Assessoria/Agent Services Representative
IMG INTERNATIONAL MEDICAL GROUP
04.2011 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Education
Técnico - Negócios
Panamed Group International
São Paulo 09.2014 - 02.2025
Skills
- Strong negotiation skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Client needs assessment
- Cross-selling techniques
- Escalation management
- Customer service
- Time management
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer relations
- Product knowledge
- Client relations
- Documentation
- Follow-up skills
- Staff training
Summary
Professional with solid experience in client services, adept at providing comprehensive support to agents. Skilled in communication, problem-solving, and process optimization. Strong focus on team collaboration and adaptability, ensuring reliable performance and seamless adjustments to changing needs. Known for building rapport, managing client inquiries efficiently, and delivering impactful results. Experienced with client support and service. Uses effective communication to resolve inquiries and manage client interactions. Track record of problem-solving and ensuring client satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
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