Highly dedicated and results-driven customer service professional with a proven track record of exceeding performance goals. Skilled in leadership, proactive problem-solving, and delivering exceptional customer experiences. Adept at training and developing multilingual teams in English, Portuguese, and Spanish, with ongoing proficiency in French. Recognized in Saint Paul, Minnesota, for outstanding sales achievements, cost-saving initiatives, and profit growth. Proficient in Microsoft Office, with a versatile skill set that thrives in dynamic, collaborative environments.
Responsible for launching sales from scratch in the United States, entering a highly competitive market with established global leaders. Within the first 8 months, sales exceeded targets, reaching over $200,000 per month.
• Currently generating $800,000 in monthly sales, driving significant market growth.
• Built a network of 9 distributors across the U.S., including 1 exclusive distributor in Colorado.
• Oversee all marketing strategies, prospecting, negotiations, and post-sales operations.
• Manage a team of 3 employees and 2 technicians in Florida, collectively achieving individual sales targets of $150,000 per month.
• Responsible for opening new customers in the laundry segment with an annual target of R$ 1,200,000.00 in new business.
• Tasked with overseeing customer satisfaction levels, fostering positive relationships, and prioritizing service quality. Additionally, ensuring effective training execution for equipment and product usage and safety within the laundry industry business.
• Overseeing expense control, inventory management, and implementation of new solutions
• Managing the prospection of 9 territory managers, encompassing a geographic area exceeding 1000 km².
• Recognized as Business Development Manager in Latin America in 2021 with outstanding sales performance
• Monitored multiple databases to track the inventory of over 90 clients.
• Managed a designated territory, meeting the needs of clients in industrial kitchens, laundries, hotels, and hospitals.
• Handled a sales portfolio of approximately BRL 400,000 per month, serving 90 clients, with a goal of acquiring new customers monthly.
• Responsible for internal and external document control, record management, proposal development, client communication, customer support, goal achievement, team training and onboarding, team management, quality and hygiene supervision, and post-sales service.
• Responsible for selling advertisements for Truck Paper and MarketBook magazines about farm equipment and used trucks. Managed 30 calls days plus making the art on Adobe
• Selected to represent the company at two trade fairs in South Dakota and once in Porto Alegre, as the company evaluated business expansion in Brazil.
• Responsible for mapping all Brazilian customer locations and monitoring sales from these customers to survey local commercial potential.
• Focus on strategic planning, financial management, leadership, and business growth.
• Developed expertise in market analysis, negotiation, and operational efficiency.
• Applied business concepts to real-world scenarios, enhancing decision-making skills.
• A scholarship earned through sports, playing for the male tennis team at the University, while maintaining excellent academic performance.
• Minor in French
• Participated in several groups, such as IRO (International Relations Organization), Mosaic (aimed at engaging students in diversity issues), and P.A. (“peer assistant” – I oversaw dormitory safety, ensured order, and organized activities to foster student engagement)
• GPA 3.8, graduated with honors
• Marcos Chimini - Gestor, +55 (11) 9.7121-5663, marcos.chimini@ecolab.com
• Nilton Jehan - Mentor, +55 (11) 9.8227-1767, nilton.jehan@hotmail.com
• André Casado - Gestor, +55 (11) 9.5755-9916, andre@mamuteusa.com