Pedro Paiva Gette Maciel

Cachoeirinha,RS

Summary

Student of Gastronomy at the Federal University of Health Sciences of Porto Alegre (UFCSPA), with 1 year of internship experience at the Municipal City Hall of Cachoeirinha. Skilled in providing excellent customer service through in-person, phone, and online interactions, addressing inquiries and resolving client requests efficiently. Focused on delivering high-quality service to ensure client satisfaction and loyalty. Proven ability to manage and resolve demands in a fast-paced environment.

Overview

year of professional experience

Work history

Intern

Cachoeirinha City Hall

Cachoeirinha, Rio Grande do Sul

04.2024 - 04.2025

Organizing materials for procedures to be carried out by specialists, ensuring compliance with the provided instructions.
In-person, phone, and online customer service, receiving requests and clarifying customers' main doubts.
Managing service requests via system, marking them as completed after the services are finished.
Printing and copying documents, ensuring the quality of the materials.
Collaborating with team members to ensure the efficiency and effectiveness of administrative operations.
Managing and updating physical and electronic files and records, ensuring accuracy and accessibility of information.
Verifying documents and data, identifying discrepancies and making corrections as needed.

Education

Bachelor's Degree - Gastronomy

Universidade Federal de Ciências da Saúde de Porto Alegre

Porto Alegre, Rio Grande do Sul

01.2025 -

Skills

Knowledge of digital marketing and social media management
Emotional intelligence to handle daily challenges
Courtesy and friendliness in dealing with people
Proactive attitude and initiative in problem-solving
Willingness to learn and continuous self-improvement

Proficiency in calculations and computerized systems
Strong leadership abilities and assertive decision-making
Excellent interpersonal skills for effective teamwork
Active listening skills for conflict resolution

Languages

English

Advanced

Portuguese

Native

Timeline