Pedro Previdelli
Customer Service associate
Campinas,São Paulo
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Tutor
particular teacher
03.2023 - Current
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Marketing Assistant
Creating Websites And Making Google Ads Campaigns For Clients
08.2022 - Current
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Wrote engaging and successful marketing, advertising, and website copy.
Intern
Federal Justice
05.2020 - 10.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
- Provided project progress updates and proposed solutions to issues.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Intern
Quagliato Advogados
04.2019 - 09.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Arts - Law
Puc Campinas
Campinas12.2021
Skills
- Elementary education
- ACT preparation
- Building blocks of learning
- Individualized instruction
- Reading level analysis
- Writing assessments
- Verbal and written communication
- In-person tutoring
- Online tutoring
- Technical Writing
- Adult Education
- Group and individual instruction
- Data Analysis
- Marketing
- Customer Presentations
- Prepare Detailed Reports
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
French
Intermediate (B1)
Work Preference
Work Type
Contract WorkWork Location
RemoteTimeline
particular teacher
03.2023 - Current
Marketing Assistant
Creating Websites And Making Google Ads Campaigns For Clients
08.2022 - Current
Intern
Federal Justice
05.2020 - 10.2020
Intern
Quagliato Advogados
04.2019 - 09.2019
Tutor
Bachelor of Arts - Law
Puc Campinas
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