PEDRO SZPAK
Estagio Em T.I
Curitiba,PR
Summary
Dynamic and customer-focused professional with experience at Armazém Santa Ana, excelling in teamwork and communication. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Skilled in multitasking and cash handling, contributing to a positive dining experience and repeat business. Proficient in HTML/CSS, demonstrating adaptability in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Garçom
Armazém Santa Ana
Curitiba
09.2020 - 02.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Tecnólogo - Análise E Desenvolvimento De Sistemas
Senac Pr
Av. Rocha Pombo, 3028 - São José Dos Pinhais 02.2025 - Current
Skills
Teamwork and collaboration
Timeline
Tecnólogo - Análise E Desenvolvimento De Sistemas
Senac Pr
02.2025 - Current
Garçom
Armazém Santa Ana
09.2020 - 02.2025
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