Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
Pedro Toyama

Pedro Toyama

São Paulo, Sao Paulo,SP

Summary

Focused and reliable customer service provider with strong enthusiasm for excellence and solid knowledge of customer service best practices. Proven track record of delivering outstanding customer service and resolving conflicts effectively. Committed to accuracy and streamlining systems for increased productivity. My adaptability and professional demeanor have consistently contributed to success in hospitality and education roles.

Overview

3
3
years of professional experience

Work History

Freelance Waiter

Mocotó
03.2024 - Current
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Co-Founder, English Teacher

Light Idiomas
12.2021 - Current
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Secured partnerships by establishing strong relationships with key industry players.

English Teacher

CNA
08.2021 - 01.2023
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.

Education

High School Diploma -

CE Byrd High School
Shreveport, LA
04.2020

Skills

  • Strong multitasking
  • Professional Appearance
  • Guest Relations
  • Conflict Mediation
  • Team Player
  • Adaptability

Affiliations

  • Educational partnership with Cacau Show

Languages

Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Freelance Waiter

Mocotó
03.2024 - Current

Co-Founder, English Teacher

Light Idiomas
12.2021 - Current

English Teacher

CNA
08.2021 - 01.2023

High School Diploma -

CE Byrd High School

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Pedro Toyama