Peggy Herbert
Mount Vernon
Summary
Dynamic hotel operator with a proven track record at Loews Regency Hotel, excelling in front desk operations and customer service. Enhanced guest satisfaction through effective issue resolution and staff collaboration. Skilled in health and safety compliance, fostering a welcoming environment that encourages repeat business and loyalty.
Overview
31
31
years of professional experience
Work History
Hotel Operator
Loews Regency Hotel
540 Park Ave NY NY 10030
11.1999 - Current
- Operated multi-line phone system to manage guest inquiries and reservations efficiently.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Assisted guests in resolving issues, enhancing overall satisfaction through attentive service.
- Monitored lobby activities and addressed any concerns, maintaining a welcoming atmosphere.
- Collaborated with hotel staff to ensure smooth operations and timely resolution of issues.
- Developed strong rapport with guests, fostering loyalty and repeat business through personalized interactions.
- Developed and implemented workflows that improved communication between departments.
- Oversaw daily operations, ensuring compliance with health and safety regulations throughout the hotel.
- Handled guest complaints professionally, working diligently to resolve problems quickly and effectively.
Sales Associate
Ann Taylor
350 72ST Broadway
11.1994 - 11.1999
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Trained new sales associates on product knowledge and company policies to improve team performance.
- Implemented best practices for upselling techniques, contributing to overall store revenue growth and enhanced customer experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Counseling Psychology
College of New Rochelle
Bronx New York06-2003
High School Diploma -
Morris High School
Bronx New York06-1991
Skills
- Front desk operations
- Staff training and development
- Health and safety compliance
- Property management systems
- Teamwork
- Teamwork and collaboration
- Customer service
Timeline
Hotel Operator
Loews Regency Hotel
11.1999 - Current
Sales Associate
Ann Taylor
11.1994 - 11.1999
Bachelor of Arts - Counseling Psychology
College of New Rochelle
High School Diploma -
Morris High School