Piyush Kumar
Technical Support Engineer
Patna
Summary
To work with integrity and honesty for the betterment of the company, be a value addition to the company through efficient, innovative and effective work towards achievement of organizational goals and to grow in character within the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
STCS Pvt Ltd
10.2022 - Current
- End to End Delivery of VIL/SIFY/LTV/TATA/META Projects for Ciena's in MH/TS/GJ Circle.
- 10G/100G/200G/400G/800G Channel deployment.
- Network Integration & Node Insertion.
- Migration of existing links on Ciena’s Wave Router (3928,3948,5164), 6500(S2,S7,S14,S32,T-24) & RLS(R4 & R8).
- Commission, License Uploading, Software Upgradation & NATP of Ciena’s Wave Router (3928,3948,5164),6500(S2,S7,S14,S32,T-24) & RLS(R4 & R8).
- LINK ATP for New Deploy Link.
- Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Streamlined support processes for increased efficiency and reduced response times.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Diagnosed and troubleshot hardware, software and network issues.
ISP Engineer
V5 Global Services Pvt Ltd
11.2021 - 10.2022
- Operation & Maintenance of Transmission hardware used in Network
- Coordination with fiber teams for early restoration and improvements in network faults
- Handling Enterprise customer deliveries and feasibilities of Nashik region
- Coordination with NOC team for planned activities, like (NMS,TX field, CSO, BU) Maintaining satisfactory service quality levels to ensure & experience Customer Loyalty
- Identification of network faults and resolves issues in a timely manner to minimize time for service delivery
- Acceptance test of all new links before actual RFS and documentation
- Spare management through ERP for ECI, Huawei, Alcatel, Ciena & Cisco equipment.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Followed standards and procedures to maintain safe work environment.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
Project Coordinator
ECI Telecom (Ribbon) Payroll- Global infra-communication
01.2021 - 10.2021
- End to End Delivery of Telecom projects for Bharti Airtel in Maharashtra & GUJ circle
- 10G/100G rings deployment and upgradation
- Network Upgradation from Transport layer over IP
- Migration of existing links on LCD for Fiber Free Project
- Connecting wireless site on fiber over New Fiber POP project
- Planning and Completion of Ring upgradation & Splitting for NW requirement
- Network Restructuring to Minimize Outages and SLA Improvements
- Engaging with Fiber Factory & Planning teams for New Pop Feasibility
- Training with Vendors and Internal Teams for Quality Standards
- Review with Circle Customer, Business and planning team on project progress and new requirements.
Project Coordinator
ECI Telecom (Ribbon) Payroll- Escalates tech India Pvt Ltd
08.2019 - 12.2020
- End to End Delivery of Telecom projects for Bharti Airtel in Maharashtra & GUJ circle
- 10G/100G rings deployment and upgradation
- Network Upgradation from Transport layer over IP
- Migration of existing links on LCD for Fiber Free Project
- Connecting wireless site on fiber over New Fiber POP project
- Planning and Completion of Ring upgradation & Splitting for NW requirement
- Network Restructuring to Minimize Outages and SLA Improvements
- Engaging with Fiber Factory & Planning teams for New Pop Feasibility
- Training with Vendors and Internal Teams for Quality Standards
- Review with Circle Customer, Business and planning team on project progress and new requirements.
Network Engineer
ECI Telecom (Ribbon) Payroll- Escalates tech India Pvt Ltd
08.2017 - 07.2019
- Worked as a service engineer with Escalates tech India Pvt Ltd
- On project of Bharti Airtel & Vodafone from Aug 2019 - Dec 2020 with transmission device like ECI-(XDM, BG, NPT, APOLLO Installation, Configuration and Migration or Integration).
Education
B.E -
Vedica Institute of Technology
Bhopal12th - undefined
CBLK College, Munger
Skills
Mailingundefined
Personal Information
- Place of Birth: Bihar, Munger
- Date of Birth: 08/02/97
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Profile Synopsis
Self-motivated, results oriented Telecom Professional with 2+ years of Hands-On experience in spearheading Telecom IT Projects. Expertise in Project Delivery as well as Operation of diverse telecom systems underscored with proficiency in system analysis & troubleshooting. Strong team player with proven ability to complete projects within stipulated timeframe and budgetary constraints. Managerial capabilities facilitating superior handling of Projects and Service Deliveries.
Awards
- Rewarded as “Bharti Airtel Good Control is showing in Nashik Area in Respect of Fiber Fault”
- GOT appreciation award for deployment of 10G collector ring
- GOT appreciation award for completed more than (300 nodes) 80% pending RFC completed in 3 months
- Increased revenue of the company
- Contributed to good customer services
- Reorganized something to make it work better
- Served customer in a positive way, receiving two-customer service award in the past year
Certification
Python For Data Science
Timeline
Python For Data Science
06-2023
Technical Support Engineer
STCS Pvt Ltd
10.2022 - Current
ISP Engineer
V5 Global Services Pvt Ltd
11.2021 - 10.2022
Project Coordinator
ECI Telecom (Ribbon) Payroll- Global infra-communication
01.2021 - 10.2021
Project Coordinator
ECI Telecom (Ribbon) Payroll- Escalates tech India Pvt Ltd
08.2019 - 12.2020
Network Engineer
ECI Telecom (Ribbon) Payroll- Escalates tech India Pvt Ltd
08.2017 - 07.2019
B.E -
Vedica Institute of Technology
12th - undefined
CBLK College, Munger
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