Anastasia blakney
Decatur
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Results CX
08.2025 - Current
- Assisted customers with inquiries regarding healthcare services and insurance plans.
- Documented interactions in customer relationship management (CRM) systems for accurate record-keeping.
- Collaborated with healthcare teams to enhance service delivery and patient satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Warehouse Associate
Speedx
04.2025 - 09.2025
- Operated pallet jacks to transport goods efficiently within warehouse.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Loaded and unloaded shipments, verifying accuracy of incoming and outgoing orders.
- Utilized warehouse management system for tracking inventory levels and order processing.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
End User Support Technician
Blue Cross Blue Shield of TN
06.2022 - 03.2025
- Provided technical support for hardware and software issues, enhancing end-user productivity.
- Developed user documentation for troubleshooting common issues, increasing self-service capabilities.
- Collaborated with other IT professionals to address complex technical problems effectively.
- Resolved technical issues via phone, email, and chat support, ensuring timely resolution of customer inquiries.
- Provided basic end-user troubleshooting and desktop support.
- Managed high levels of call flow and responded to technical support needs.
Desktop Support Engineer
Pomeroy Technologies
05.2022 - 06.2022
- Provided technical support for hardware and software issues, ensuring timely resolution and minimal downtime.
- Configured desktops, laptops, and peripherals to optimize user experience and system performance.
- Assisted in troubleshooting network connectivity problems, enhancing communication across departments.
- Developed documentation for standard operating procedures, improving team efficiency and knowledge sharing.
Help Desk Associate
SMCD Virtual Solutions
10.2020 - 09.2021
- Provided technical support for hardware and software issues, ensuring efficient resolution of user problems.
- Assisted users in navigating various applications, enhancing overall user experience and satisfaction.
- Documented troubleshooting steps and solutions in knowledge base, improving future issue resolution processes.
- Collaborated with cross-functional teams to streamline help desk operations and enhance service delivery.
Customer Service Representative
Reef Parking
10.2019 - 04.2021
- Managed customer inquiries through multiple channels, ensuring prompt and efficient service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Sales Specialist
Conduent
08.2018 - 12.2018
- Developed and maintained strong client relationships to drive sales growth.
- Implemented customer feedback mechanisms to improve service quality.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Customer Service Representative
Convergent LLC
07.2015 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Bremen High School
05-2013
Skills
- Customer relationship management
- HIPAA compliance
- Technical support
- Service delivery enhancement
- Empathetic communication
- Call center operations
- Troubleshooting procedures
- Conflict resolution strategies
- Patient information handling
- Documentation management
- Performance metrics tracking
- Client satisfaction assessment
- Problem resolution techniques
- Medical terminology
- Call center experience
- Empathy and patience
- Healthcare industry
- Strong interpersonal skills
- Multitasking and organization
- Customer service
- Problem-solving
- Team leadership
- Quality assurance
- Team collaboration
- Phone and email etiquette
- Client relations
Timeline
Healthcare Customer Service Representative
Results CX
08.2025 - Current
Warehouse Associate
Speedx
04.2025 - 09.2025
End User Support Technician
Blue Cross Blue Shield of TN
06.2022 - 03.2025
Desktop Support Engineer
Pomeroy Technologies
05.2022 - 06.2022
Help Desk Associate
SMCD Virtual Solutions
10.2020 - 09.2021
Customer Service Representative
Reef Parking
10.2019 - 04.2021
Sales Specialist
Conduent
08.2018 - 12.2018
Customer Service Representative
Convergent LLC
07.2015 - 08.2018
High School Diploma -
Bremen High School