PRINCE ROY
Guest Service Officer
Begusarai
Summary
Professional in guest services with commitment to excellence and track record of enhancing guest experiences. Known for fostering collaborative team environments and consistently achieving outstanding results. Reliable and adaptable to evolving needs, with strong communication and interpersonal skills that drive positive guest interactions and satisfaction.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Guest Service Officer
Taj Skyline, Ahmedabad
11.2024 - Current
- Coordinate with other departments to ensure smooth guest experiences.
- Maintain high hospitality standards, ensuring a personalized guest experience.
- Promoted a high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Supervisor
Crowne Plaza City Centre, Pune
09.2023 - 09.2024
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Housekeeping Associate
Hyatt Regency, Gurugram
05.2022 - 08.2023
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Communicated with customers about requests for additional supplies or cleaning services.
- Inspected guest rooms on a daily basis to ensure they are up to the hotel's standards of cleanliness.
- Communicated with maintenance team on damages to repair.
Industrial Trainee
Shiv Vilas Palace, Jaipur
03.2021 - 05.2021
- Assisted in various departments, gaining experience in the front office,
housekeeping, and food & beverage services. - Learned industry best practices and operational procedures
Education
B.Sc.: Hospitality & Hotel Administration - Hotel Management
IHM, Meerut
Meerut, India 04.2001 -
Skills
Guest relations
Professional appearance
Complaint handling
Concierge services
Team Leadership and Staff Training
Complaint Resolution and ProblemSolving
Hotel Software (MICROS, INFOSYS, PMS)
G20 Event Hospitality Management
Multitasking and Time Management
Accomplishments
- Awarded Employee of the Month multiple times – Taj Skyline Ahmedabad
- Increased guest satisfaction scores through innovative service techniques.
- Awarded TripAdvisor Comment of the Month for excellent guest service
- NSP Champ
Hobbies
Playing chess, Playing cricket, Listening music, Travelling
Timeline
Guest Service Officer
Taj Skyline, Ahmedabad
11.2024 - Current
Supervisor
Crowne Plaza City Centre, Pune
09.2023 - 09.2024
Housekeeping Associate
Hyatt Regency, Gurugram
05.2022 - 08.2023
Industrial Trainee
Shiv Vilas Palace, Jaipur
03.2021 - 05.2021
B.Sc.: Hospitality & Hotel Administration - Hotel Management
IHM, Meerut
04.2001 -