Priscila Guimarães
Sorocaba
Summary
I am a professional with over 10 years of experience in the financial market, with a valuable customer services experience and in the last few years I have been worked with a commercial relationship, where I interacted directly with customers. Despite love working with all sorts of commercial field, I really appreciate operational and management processes. Moreover, I have learned throughout my career many soft skills as stay organized, good time management and leadership.
Overview
11
11
years of professional experience
Work History
Business Sales Agent
Itaú Bank
03.2017 - 06.2022
Responsible for opening accounts, negotiating banking products such as life, general and financial insurance. Besides, I have analyzed loans and other lines of credit, all products related to banking practices, always offering and directing the best options to each customer.
Monitored and renegotiated contracts when necessary, aiming to maintain a profitable client portfolio.
Participated in the development of strategies and actions with the commercial team, always committed to achieve goals and results.
Administrative Supervisor
Mercantil Of Brazil Bank
10.2011 - 03.2016
I coordinated the entire administrative routine, from the opening to the closing of the branch, and I was responsible for the treasury management, carried out cash requests, receipt and control it. I have programmed safes and ATMs and supplied them. Led the cashiers operators and provided everything necessary for service routine. Besides, ordered all the materials and supplies.
When I worked as a cashier, I was responsible for attending the customers in receiving money, paying bills, cash withdrawals and transactions, assisting in supplying cashiers, assisting the commercial area in offering services according to the customer's profile, monitoring the effectivity of contracts.
Education
MBA - Commercial Management
Getúlio Vargas Foundation
Sorocaba, Sao Paulo, Brazil03.2021
Bachelor of Science - Business Administration
Sorocaba University
Sorocaba, Sao Paulo, Brazil07.2015
Skills
- Multitasking abilities
- Adaptability and flexibility
- Sales analytics
- Time management
- Strong negotiation skills
- Problem solving
- Conflict resolution
- Effective communication
- Emotional intelligence
- Customer relationship management
- Cash Handling
- Processing Payments
Accomplishments
- I led the planning and implementation of bank branch sales strategies during the years 2021 and 2022, when I worked at Itaú Bank, with the objective of exceeding goals and increasing service excellence, when I was stood out and recognized 3 times.
- Exchange: August/2022 - October/2022
I´ve worked volunteer in a student residence in London / England, through the Worldpackers website.
I exchanged my job for accommodation, English classes, and mainly for the opportunity to immerse myself in the language and different cultures.
Timeline
Business Sales Agent
Itaú Bank
03.2017 - 06.2022
Administrative Supervisor
Mercantil Of Brazil Bank
10.2011 - 03.2016
MBA - Commercial Management
Getúlio Vargas Foundation
Bachelor of Science - Business Administration
Sorocaba University
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