Open To Work
Priscilla Carrig
Carlstadt, New Jersey
Work Preference
Summary
Results-driven customer service professional with extensive experience in managing high-pressure situations. Skilled in problem resolution, team development, and exceeding performance metrics, committed to fostering lasting customer relationships and enhancing satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Cole Schotz, P.C
04.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with inquiries and issues via phone and email communication, and personally.
- Learned company policies and procedures to provide accurate information to clients
- Adapted to new software tools for improved service delivery
- Supported administrative tasks such as scheduling appointments and managing correspondence
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted customers with inquiries and issues via phone and email communication
Medical Assistant
Holy Name Hospital
02.2012 - 04.2019
- Assisted healthcare providers with patient examinations and procedures to ensure quality care.
- Managed patient intake processes, including scheduling appointments and updating medical records efficiently.
- Administered medications and injections as directed by physicians, maintaining strict adherence to protocols.
- Maintained cleanliness and organization of examination rooms to support a safe patient environment.
- Trained new staff on operational procedures and best practices within the medical office setting.
- Monitored inventory levels for medical supplies, ensuring timely replenishment to minimize disruptions in care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Medical Coder
Holy Name Hospital
02.2012 - 02.2019
- Ensured accurate coding for inpatient and outpatient services, enhancing billing efficiency.
- Reviewed medical documentation to verify compliance with coding standards and regulations.
- Trained junior coders on coding guidelines and best practices, fostering team development.
- Collaborated with healthcare providers to clarify documentation discrepancies, improving coding accuracy.
- Implemented updates for ICD-10 and CPT coding systems, ensuring adherence to industry changes.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Promoted teamwork within the department through effective communication and collaboration on complex cases.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
- Generated reports to identify coding trends and discrepancies.
- Expedited claim resolution with insurance companies through clear communication and prompt follow-up actions.
- Verified signatures and checked medical charts for accuracy and completion.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Enhanced coding accuracy by meticulously reviewing patient records and applying correct medical codes.
- Played key role in transition to ICD-10 coding system, leading training sessions and updating coding protocols.
- Reduced claim denials, meticulously verifying coding accuracy before submission.
- Maintained up-to-date knowledge of coding guidelines and regulations, ensuring compliance across all coding activities.
- Improved reimbursement rates with accurate and timely submission of medical codes for various treatments and diagnoses.
- Optimized coding for outpatient services, significantly improving billing efficiency and accuracy.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Followed up with medical staff regarding missing information in patient records.
- Researched and resolved medical record discrepancies.
- Scanned and uploaded medical records into electronic medical records system.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Education
Associate of Science - General Studies
Bergen County Community College
Paramus, New JerseyMedical Assistant -
Berdan Institute
Wayne, New Jersey02-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Call management
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Assertiveness
- Account management
- Office equipment proficiency
- Travel planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Cole Schotz, P.C
04.2019 - Current
Medical Assistant
Holy Name Hospital
02.2012 - 04.2019
Medical Coder
Holy Name Hospital
02.2012 - 02.2019
Associate of Science - General Studies
Bergen County Community College
Medical Assistant -
Berdan Institute