Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Rafael Da Silva Fernandes

Summary

Dynamic Customer Service Representative with a proven track record at Destinatário Modelagem, excelling in complaint resolution and order processing. Adept at utilizing digital translation tools and maintaining high typing accuracy, I thrive in fast-paced environments, ensuring customer satisfaction and fostering positive relationships through effective communication and adaptability.

Overview

5
5
years of professional experience
2022
2022
years of post-secondary education

Work History

Customer Service Representative

Destinatário Modelagem
São Paulo
03.2021 - Current
  • Assisted customers with inquiries and product selection.
  • Resolved customer complaints while maintaining high satisfaction and retention.
  • Processed and tracked customer orders ensuring accurate fulfillment and timely delivery.
  • Provided basic IT troubleshooting for internal systems and digital tools.
  • Maintained accurate records of customer interactions and transactions.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

E.E. Frei Paulo Luig

Skills

  • Customer service
  • Complaint resolution
  • Order processing
  • Basic IT support
  • translation accuracy
  • digital translation tools
  • language proficiency
  • text localization
  • adaptability
  • Audio transcription
  • Typing accuracy

Languages

English
Advanced (C1)
C1
Portuguese
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1

Interests

• Language learning and cross-cultural communication

• Digital tools and emerging technologies

• Online freelancing and remote work culture

• Continuous learning and professional development

• Passion for cooking and culinary activities

Timeline

Customer Service Representative

Destinatário Modelagem
03.2021 - Current

E.E. Frei Paulo Luig
Rafael Da Silva Fernandes