Rafael Galdino Mendes
Mechanica Engineer
Miami - FL
Summary
Experienced automotive professional with a proven track record in technical support, project management, and high-voltage systems. Currently leading After Sales Consulting, including project management for the successful Service NEXT launch, and Battery Repairs at Porsche Latin America. Skilled in coordinating repairs and supporting dealers across the Latin American market. Proficient in English, Portuguese, French, and Spanish.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Battery Repair and Dealer Consulting Manager
Porsche Latin America
06.2020 - Current
- Managed the Service NEXT project in PLA in 24 Markets and 44 Dealers, being considered one of the best implementations in the Porsche World.
- Managed, coordinated or performed all PLA High Voltage Battery Repairs in several PLA markets and dealers.
- Managed the readiness check for Macan BEV in all PLA markets
- Information Hub and Coordinated all Road to X project reports from After Sales side.
- Created regional recommended tool lists to support Dealers by centralizing the tool information and the AS Regional on audits.
Technical Support Specialist
Porsche do Brasil
1 2016 - 05.2020
- Support dealers in Brazil remotely or in place in diagnosis and repair
- Armoring companies assessment and study - Project Manager: standardization of production, customer support, quality control and training for armoring technicians
- Tools manager for Porsche Brasil – Evaluate and select newly released tools to send to the Porsche Centers. Audit and control tools in the Porsche Centers. Manage importation of tools supported by parts importation specialist. Created a local Tool kit abiding to Porsche Standards
- PRMS system and PET 2 Catalogue Manager for Porsche Brasil.
Incidentology Correspondent
Radares serviços de Qualidade S/S Working for Renault do Brasil
1 2012 - 1 2015
- Document the technical incidents selected by the Quality Specialist (in French or English)
- Detect new customer cases within the geographic perimeter, report and take part in the local management of customer complaints
- Be the communication interface between engineering and after sales network, supporting and transfering information to local tech teams
- Cotech Certification (Renault's Technical coordinator for workshops)
Field Technician
Radares serviços de Qualidade S/S Working for Renault do Brasil
01.2010 - 01.2012
- Geographic perimeter: Rio de Janeiro, Minas Gerais and Espirito Santo States
- Identify and document new incidents in the geographic perimeter
- Scheduled visits to dealerships in order to help the technical support in place.
Services Quality Control
Recreio Veículos – Volkswagen Dealership
06.2009 - 12.2009
- Quality control of repairs made by the shop
- Support to diagnosis and customer contact to narrow more precisely the customer complaint conditions
- Customer interface for the workshop
Service Advisor
Recreio Veículos – Volkswagen Dealership
1 2009 - 06.2009
- Customer care and interface with the workshop.
Partner
AMB – Honda specialized workshop
01.2007 - 01.2008
- Customer care
- Technical supervision of the workshop.
Intern
Multi Turbo – Porsche Center, Rio de Janeiro
01.2005 - 01.2007
- Quality control of repairs made by the shop
- Customer care, communication and feedback (phone or email)
- Conducting repair, periodic inspections and services in vehicles
- Support customer understanding in how to use product's special functionalities and equipment.
Education
Mechanical Engineering -
Universidade Santa Úrsula
Rio De Janeiro - Brazil 01.2015 - 05.2015
Baccalauréat General, Série S -
Lycée Molière
Rio De Janeiro - Brazil 01.1999 - 05.1999
Skills
Idea Development and Brainstorming
Staff Training
Team building
Idea Development and Brainstorming
Reliability
Project Planning
Emergency Response
Interpersonal Relations
Idea Development and Brainstorming
Personal Information
Citizenship: Brazilian and Portuguese
Timeline
Battery Repair and Dealer Consulting Manager
Porsche Latin America
06.2020 - Current
Mechanical Engineering -
Universidade Santa Úrsula
01.2015 - 05.2015
Field Technician
Radares serviços de Qualidade S/S Working for Renault do Brasil
01.2010 - 01.2012
Services Quality Control
Recreio Veículos – Volkswagen Dealership
06.2009 - 12.2009
Partner
AMB – Honda specialized workshop
01.2007 - 01.2008
Intern
Multi Turbo – Porsche Center, Rio de Janeiro
01.2005 - 01.2007
Baccalauréat General, Série S -
Lycée Molière
01.1999 - 05.1999
Technical Support Specialist
Porsche do Brasil
1 2016 - 05.2020
Incidentology Correspondent
Radares serviços de Qualidade S/S Working for Renault do Brasil
1 2012 - 1 2015
Service Advisor
Recreio Veículos – Volkswagen Dealership
1 2009 - 06.2009