Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rafael Pereira

São Paulo, Sao Paulo,SP

Summary

It all began with my participation in the Certified Professional in Information Technology Security (CPITS) program, which ignited my passion for cybersecurity. I then had the incredible opportunity to work at Trend Micro for 2 years in a technical rotation, where I gained extensive experience in various areas, including Threat Analysis/Support and Incident Response. Collaborating with a diverse team, I honed my skills in handling critical incidents and providing effective solutions to protect against cyber threats.

In addition to my expertise in threat analysis and incident response, I also have a strong background in cloud security, specifically in Azure and AWS environments.

Interestingly, before starting my career in cybersecurity, I worked in technical support during my college years, where I developed a solid foundation in system information. This early exposure to the field sparked my interest in cybersecurity and paved the way for my successful journey in this dynamic industry.

Grateful for the opportunities and experiences, I'm enthusiastic about continuing to contribute to the cybersecurity field, leveraging my diverse skill set and passion for protecting against cyber threats.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Threat & Customer Support Engineer

Trend Micro
04.2021 - Current
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Established a knowledge base of common issues, enabling faster resolutions and empowering customers with self-help resources.
  • Improved overall security posture, conducting regular risk assessments and vulnerability scans to identify potential threats.
  • Enhanced incident response efficiency by developing and implementing comprehensive incident management processes.
  • Developed detailed reports outlining findings from forensic examinations, supporting legal teams in building strong cases against offenders.

Technical Support Engineer

Self-employeed
09.2018 - 06.2020
  • Served as primary point of contact for support relating to owned solutions and products.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Internal Technical Support

Prefeitura Municipal De Jacareí
06.2017 - 09.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Science - Sistemas De Informação

Universidade De Mogi Das Cruzes - UMC
Mogi Das Cruzes, Sao Paulo, Brazil
12.2020

Skills

  • Computer Forensics
  • Cybersecurity Principles
  • Digital Evidence Analysis
  • Incident Response
  • File System Analysis
  • Threat Intelligence
  • Technical Consulting
  • Presentation Skills
  • Problem-Solving
  • Teamwork and Collaboration

Certification

  • Certified Microsoft Azure Fundamental, Microsoft
  • Certified AWS Certified Solutions Architect - Associate, Amazon

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Associate Threat & Customer Support Engineer

Trend Micro
04.2021 - Current

Technical Support Engineer

Self-employeed
09.2018 - 06.2020

Internal Technical Support

Prefeitura Municipal De Jacareí
06.2017 - 09.2018

Bachelor of Science - Sistemas De Informação

Universidade De Mogi Das Cruzes - UMC
Rafael Pereira