Rafael Prado
IT Ops Analyst
Uberlândia, Minas Gerais,MG
Summary
Professional with solid experience in efficiently managing IT operations, specializing in identifying and resolving operational issues, continuously optimizing processes to ensure system stability and performance.
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Knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
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Currently, I work as an IT Ops Analyst at Mars, a leading company in the food industry, where I am responsible for monitoring, diagnosing, and resolving IT incidents, ensuring compliance with SLAs and the satisfaction of internal and external customers. I am seeking challenging opportunities to apply my knowledge and drive operational efficiency in dynamic organizations.
Overview
3
3
years of professional experience
4
4
Certificates
3
3
Languages
6
6
years of post-secondary education
Work History
ITOps Analyst
Mars
10.2023 - Current
- Increased visibility of major incidents through the creation of comprehensive dashboards and reports for senior leadership review.
- Contributed to the overall success of the organization by consistently meeting or exceeding key performance indicators related to major incident management.
- Implementation of robust monitoring solutions.
- Managing changes with clarity for stakeholders.
- Overseeing KPI management and IT process documentation.
- Effective collaboration with cross-functional teams.
- Developing and tracking KPIs to measure operational performance.
- Ensuring compliance with industry standards
Associate Software Engineer
Media-core®
06.2022 - 04.2023
- Streamlined the development process by implementing Agile methodologies and organizing daily stand-up meetings.
- Proactively identified and addressed potential bottlenecks in application performance, resulting in consistently smooth end-user experiences.
- Implemented continuous integration pipelines using Jenkins, allowing for faster deployment of new features and bug fixes.
- Identified opportunities for refactoring legacy codebase, resulting in improved maintainability and scalability over time.
Senior Support Analyst
Algar Telecom
Uberlândia, MG
09.2021 - 06.2022
- Led a team of junior support analysts, offering guidance and mentorship while driving team success in resolving customer issues.
- Maintained detailed logs of all customer interactions, aiding in the analysis of recurring issues and identification of potential solutions.
- Conducted regular performance evaluations for support staff members to ensure alignment with company goals.
- Monitoring of Windows and Linux servers, security routines, documentation, and environment deployment, KPI monitoring, security and contingency reports, Jira, and executing Changes.
Education
Specialization - Cybersecurity For Business
University of Colorado Boulder
Boulder, Colorado, EUA 01.2024 - Current
Specialization - Data Analyst
Escola Britânica De Artes Criativas E Tecnologia
São Paulo, Sao Paulo, Brazil 2024.02 - Current
Bachelor of Science - Mechanical Engineering
Centro Universitário UNA
Uberlândia, Minas Gerais, Brazil 02.2015 - 12.2020
Skills
Security
undefinedCertification
Datadog Foundation
Additional Information
Recommendations
Victor Nico Espindola
DevOps Engineer
On October 17, 2023, Victor was working with Rafael on the same team.
It was a privilege to work with Rafael at Algar Telecom. Rafael is undoubtedly one of the smartest and most proactive individuals I've ever met. He has a unique ability to tackle complex challenges and find innovative solutions enthusiastically recommend Rafael to any company or team looking to have someone who is both an exceptional talent and a dedicated advocate for the company culture.
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Dr. André Oliveira
Physicist | Engineer | Professor | Researcher
On October 16, 2021, Dr. André was mentoring Rafael.
Engineer Rafael da Silva Prado was my student in Mechanical Engineering at the UNA Uberlândia University Center. I guided him in his Scientific Initiation process and in his Final Course Work. I recommend him; he did an excellent thesis and published high-level academic articles. – Success Rafael. – Regards.