Summary
Overview
Work History
Education
Skills
Certification
Additional Information
BusinessAnalyst
Rafael Prado

Rafael Prado

IT Ops Analyst
Uberlândia, Minas Gerais,MG

Summary

Professional with solid experience in efficiently managing IT operations, specializing in identifying and resolving operational issues, continuously optimizing processes to ensure system stability and performance.

...

Knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

...

Currently, I work as an IT Ops Analyst at Mars, a leading company in the food industry, where I am responsible for monitoring, diagnosing, and resolving IT incidents, ensuring compliance with SLAs and the satisfaction of internal and external customers. I am seeking challenging opportunities to apply my knowledge and drive operational efficiency in dynamic organizations.

Overview

3
3
years of professional experience
4
4
Certificates
3
3
Languages
6
6
years of post-secondary education

Work History

ITOps Analyst

Mars
10.2023 - Current
  • Increased visibility of major incidents through the creation of comprehensive dashboards and reports for senior leadership review.
  • Contributed to the overall success of the organization by consistently meeting or exceeding key performance indicators related to major incident management.
  • Implementation of robust monitoring solutions.
  • Managing changes with clarity for stakeholders.
  • Overseeing KPI management and IT process documentation.
  • Effective collaboration with cross-functional teams.
  • Developing and tracking KPIs to measure operational performance.
  • Ensuring compliance with industry standards

Associate Software Engineer

Media-core®
06.2022 - 04.2023
  • Streamlined the development process by implementing Agile methodologies and organizing daily stand-up meetings.
  • Proactively identified and addressed potential bottlenecks in application performance, resulting in consistently smooth end-user experiences.
  • Implemented continuous integration pipelines using Jenkins, allowing for faster deployment of new features and bug fixes.
  • Identified opportunities for refactoring legacy codebase, resulting in improved maintainability and scalability over time.

Senior Support Analyst

Algar Telecom
Uberlândia, MG
09.2021 - 06.2022
  • Led a team of junior support analysts, offering guidance and mentorship while driving team success in resolving customer issues.
  • Maintained detailed logs of all customer interactions, aiding in the analysis of recurring issues and identification of potential solutions.
  • Conducted regular performance evaluations for support staff members to ensure alignment with company goals.
  • Monitoring of Windows and Linux servers, security routines, documentation, and environment deployment, KPI monitoring, security and contingency reports, Jira, and executing Changes.

Education

Specialization - Cybersecurity For Business

University of Colorado Boulder
Boulder, Colorado, EUA
01.2024 - Current

Specialization - Data Analyst

Escola Britânica De Artes Criativas E Tecnologia
São Paulo, Sao Paulo, Brazil
2024.02 - Current

Bachelor of Science - Mechanical Engineering

Centro Universitário UNA
Uberlândia, Minas Gerais, Brazil
02.2015 - 12.2020

Skills

Security

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Certification

Datadog Foundation

Additional Information

Recommendations

Victor Nico Espindola
DevOps Engineer

On October 17, 2023, Victor was working with Rafael on the same team.

It was a privilege to work with Rafael at Algar Telecom. Rafael is undoubtedly one of the smartest and most proactive individuals I've ever met. He has a unique ability to tackle complex challenges and find innovative solutions enthusiastically recommend Rafael to any company or team looking to have someone who is both an exceptional talent and a dedicated advocate for the company culture.

__________________________________________________________________________________

Dr. André Oliveira
Physicist | Engineer | Professor | Researcher

On October 16, 2021, Dr. André was mentoring Rafael.

Engineer Rafael da Silva Prado was my student in Mechanical Engineering at the UNA Uberlândia University Center. I guided him in his Scientific Initiation process and in his Final Course Work. I recommend him; he did an excellent thesis and published high-level academic articles. – Success Rafael. – Regards.

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Rafael PradoIT Ops Analyst