RAKESH KUMAR
Zonal Manager-Last mile Operations
Patna
Summary
A competent professional with 17 years+ of experience in the areas of ECOM first mile and last mile operations. Retail Store Operations, Business Development, P&L Management, Budgeting & Cost Control, Shrink Control, Sales & Marketing, Client Servicing and Team Management. Currently associated with Flipkart, as Zonal Manager Last Miles operations-ROE
Overview
16
16
years of professional experience
2
2
Languages
Work History
Zonal Manager LM Operations.ROE
Flipkart
09.2023 - Current
- Responsible for Grocery LM operations for Bihar,Jharkhand,Orissa and NE.
- Handling 50+ LM hubs with 14000 OPD.
- Managing cost through execution of different delivery models and manpower efficiency.
- leading a team of 150 including AMs, HI,Supervisors and TLs.
- Responsible for monthly planning of Man/Van AOP based on the volume projection.
- Managing and coordinating with various stakeholders i.e. – HR,Network,Tech,Design etc. to ensure timely information on planning or involving them to resolve the issue related with concern stakeholder
- Analyzed key performance metrics regularly, identifying areas for improvement and implementing necessary changes for optimal results.
- Managing and coordinating with various stakeholders i.e. – HR,Network,Tech,Design etc to ensure timely information on planning or involving them to resolve the issue related with concern stakeholder
- Responsible for hiring of good resource and internal talent development.
City Operation Manager
Flipkart
03.2021 - 09.2023
- Managed end to end grocery operations in Patna city with 4500+ orders processing per day.
- Managed FC of 90000sqft with 12L unit inventory and 56000 unit outbound per day.
- Lead multiple improvement projects in FC for manpower productivity. Picking IPP improved from 150 to 200+, IB throughput from 2000 to 3500.
- Lead LM productivity improvement from 28 orders to 41 orders and LH optimization projects.
- Grocery operations setup and scale-up from scratch in Patna.
- Ensured 99%+ filtrate which ensured new customer enrollment and old customer retention.
- Lead multiple food safety and EHS projects and audits.
- Managed different stake holders and support functions to get the required work done
- Recruited top talents through interviews and personal recommendation.
- Support to design team to in pilot and roll out of new projects around performance improvement
Store Manager
Spencer’s Retail Ltd
10.2020 - 02.2021
- Managed daily operations of 20000sqft store to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Big Bazaar (Future Retail Ltd.)
08.2013 - 09.2020
- Manage 33000 sqft retail area with 70cr turnover
- Directing all activities to require achieving store sales target and goals
- Oversee proper ordering of the stocks and visual merchandising of the store
- Working on daily reports and planning on micro level to achieve the given operating plan
- Responsible for P&L of the store
- Responsible for handling top lines and bottom lines of the business
- Responsible to control operating cost and shrinkage of the store
- Ensuring zero customers complain and resolution of all queries
- Implementation of different loyalty programs to activate loyal customers
- Implementation of different events like SS5D, Mahabachat, Public Holiday Sales, Exchange Mela
- Coordinating with marketing team to activate different marketing elements on regular basis
- Responsible for implementation of SOP of the company in the store
- Responsible for all type of audits done on regular basis
- Oversee warehouse activities to insure proper inward and outward process of the stock
- Managing the safety, security and hygiene of the store on daily basis
- Oversee activities for staff motivation and community services
- Efficiently supervising manpower of 200 which includes 1 ASM, 13 managers, 8 TLs, on roll and off roll staffs.
Assistant Manager
Easy Day (Bharti Retail Ltd.)
08.2009 - 09.2013
- Handling 12000 sq ft area of the stores.
- P&L management of the dept.
- Events and season launch in Apps
- Shrink control of the department
- Managing the customer queries and complains
- Working on daily reports and making action plan to get the planned goals
- Planning weekly roaster and leaves of staff
- Efficiently supervising a manpower of 43 which includes 10 brand staffs and 3 TLs.
Assistant Department Manager
CROMA (A TATA Enterprise)
12.2007 - 09.2009
- Sharing targets and incentive plans between team members
- Achievement of sales target of the department by helping team members in effective display and converting prospects into sales
- Oversaw the staffing needs and maintained the effectiveness of the team
- Doing effective display and ordering of the stock
- Handled the escalated customer queries and complaints; handled the demonstration, sales and after sales service of Home Entertainment and Large Appliances products
- Efficiently managed the different departments of the store with 7 Croma and 8 Brand Staffs
- Efficiently looked for the brands, demonstration and installation of products
- Proven skills in handling irate customers and helped the colleagues for their professional problems.
Education
12th - undefined
II-D, High School, Bokaro Steel City, J.I.E.C. Board
10th - undefined
III-E High School, Bokaro Steel City, B.S.E.B. Board
B.Sc. (Maths) -
B.S. City College, Bokaro Steel City, V.B.U.
Skills
Personal Information
Date of Birth: 11/20/83
Projects
Project 1, Recruitment Drive Plan of Loyalty Card for first 3 months of store operations., Big Bazaar_PM mall Jamshedpur, 09/01/17 - 01/01/18 Project 2, Measures to control shrinkage and dump., Future Retail Ltd (Big Bazaar, P Mall, Exhibition Road Patna), 02/01/17 - 08/01/17
Timeline
Zonal Manager LM Operations.ROE
Flipkart
09.2023 - Current
City Operation Manager
Flipkart
03.2021 - 09.2023
Store Manager
Spencer’s Retail Ltd
10.2020 - 02.2021
Store Manager
Big Bazaar (Future Retail Ltd.)
08.2013 - 09.2020
Assistant Manager
Easy Day (Bharti Retail Ltd.)
08.2009 - 09.2013
Assistant Department Manager
CROMA (A TATA Enterprise)
12.2007 - 09.2009
12th - undefined
II-D, High School, Bokaro Steel City, J.I.E.C. Board
10th - undefined
III-E High School, Bokaro Steel City, B.S.E.B. Board
B.Sc. (Maths) -
B.S. City College, Bokaro Steel City, V.B.U.
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