RAKESH KUMAR
Zonal Manager-Last mile Operations
Patna
Summary
A competent professional with 17 years+ of experience in the areas of ECOM first mile and last mile operations. Retail Store Operations, Business Development, P&L Management, Budgeting & Cost Control, Shrink Control, Sales & Marketing, Client Servicing and Team Management. Currently associated with Flipkart, as Zonal Manager Last Miles operations-ROE
Overview
16
16
years of professional experience
2
2
Languages
Work History
Zonal Manager LM Operations.ROE
Flipkart
09.2023 - Current
- Responsible for Grocery LM operations for Bihar,Jharkhand,Orissa and NE.
- Handling 50+ LM hubs with 14000 OPD.
- Managing cost through execution of different delivery models and manpower efficiency.
- leading a team of 150 including AMs, HI,Supervisors and TLs.
- Responsible for monthly planning of Man/Van AOP based on the volume projection.
- Managing and coordinating with various stakeholders i.e. – HR,Network,Tech,Design etc. to ensure timely information on planning or involving them to resolve the issue related with concern stakeholder
- Analyzed key performance metrics regularly, identifying areas for improvement and implementing necessary changes for optimal results.
- Managing and coordinating with various stakeholders i.e. – HR,Network,Tech,Design etc to ensure timely information on planning or involving them to resolve the issue related with concern stakeholder
- Responsible for hiring of good resource and internal talent development.
City Operation Manager
Flipkart
03.2021 - 09.2023
- Managed end to end grocery operations in Patna city with 4500+ orders processing per day.
- Managed FC of 90000sqft with 12L unit inventory and 56000 unit outbound per day.
- Lead multiple improvement projects in FC for manpower productivity. Picking IPP improved from 150 to 200+, IB throughput from 2000 to 3500.
- Lead LM productivity improvement from 28 orders to 41 orders and LH optimization projects.
- Grocery operations setup and scale-up from scratch in Patna.
- Ensured 99%+ filtrate which ensured new customer enrollment and old customer retention.
- Lead multiple food safety and EHS projects and audits.
- Managed different stake holders and support functions to get the required work done
- Recruited top talents through interviews and personal recommendation.
- Support to design team to in pilot and roll out of new projects around performance improvement
Store Manager
Spencer’s Retail Ltd
10.2020 - 02.2021
- Managed daily operations of 20000sqft store to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Big Bazaar (Future Retail Ltd.)
08.2013 - 09.2020
- Manage 33000 sqft retail area with 70cr turnover
- Directing all activities to require achieving store sales target and goals
- Oversee proper ordering of the stocks and visual merchandising of the store
- Working on daily reports and planning on micro level to achieve the given operating plan
- Responsible for P&L of the store
- Responsible for handling top lines and bottom lines of the business
- Responsible to control operating cost and shrinkage of the store
- Ensuring zero customers complain and resolution of all queries
- Implementation of different loyalty programs to activate loyal customers
- Implementation of different events like SS5D, Mahabachat, Public Holiday Sales, Exchange Mela
- Coordinating with marketing team to activate different marketing elements on regular basis
- Responsible for implementation of SOP of the company in the store
- Responsible for all type of audits done on regular basis
- Oversee warehouse activities to insure proper inward and outward process of the stock
- Managing the safety, security and hygiene of the store on daily basis
- Oversee activities for staff motivation and community services
- Efficiently supervising manpower of 200 which includes 1 ASM, 13 managers, 8 TLs, on roll and off roll staffs.
Assistant Manager
Easy Day (Bharti Retail Ltd.)
08.2009 - 09.2013
- Handling 12000 sq ft area of the stores.
- P&L management of the dept.
- Events and season launch in Apps
- Shrink control of the department
- Managing the customer queries and complains
- Working on daily reports and making action plan to get the planned goals
- Planning weekly roaster and leaves of staff
- Efficiently supervising a manpower of 43 which includes 10 brand staffs and 3 TLs.
Assistant Department Manager
CROMA (A TATA Enterprise)
12.2007 - 09.2009
- Sharing targets and incentive plans between team members
- Achievement of sales target of the department by helping team members in effective display and converting prospects into sales
- Oversaw the staffing needs and maintained the effectiveness of the team
- Doing effective display and ordering of the stock
- Handled the escalated customer queries and complaints; handled the demonstration, sales and after sales service of Home Entertainment and Large Appliances products
- Efficiently managed the different departments of the store with 7 Croma and 8 Brand Staffs
- Efficiently looked for the brands, demonstration and installation of products
- Proven skills in handling irate customers and helped the colleagues for their professional problems.
Education
12th - undefined
II-D, High School, Bokaro Steel City, J.I.E.C. Board
10th - undefined
III-E High School, Bokaro Steel City, B.S.E.B. Board
B.Sc. (Maths) -
B.S. City College, Bokaro Steel City, V.B.U.
Skills
Windows
DOS
Business generation
Operational Improvement
Cost Control
Shrink Control
Inventory Management
Marketing and Advertisement
Recruitment and Hiring
Employee Development
Team Management
Personal Information
Date of Birth: 11/20/83
Projects
Project 1, Recruitment Drive Plan of Loyalty Card for first 3 months of store operations., Big Bazaar_PM mall Jamshedpur, 09/01/17 - 01/01/18 Project 2, Measures to control shrinkage and dump., Future Retail Ltd (Big Bazaar, P Mall, Exhibition Road Patna), 02/01/17 - 08/01/17
Timeline
Zonal Manager LM Operations.ROE
Flipkart
09.2023 - Current
City Operation Manager
Flipkart
03.2021 - 09.2023
Store Manager
Spencer’s Retail Ltd
10.2020 - 02.2021
Store Manager
Big Bazaar (Future Retail Ltd.)
08.2013 - 09.2020
Assistant Manager
Easy Day (Bharti Retail Ltd.)
08.2009 - 09.2013
Assistant Department Manager
CROMA (A TATA Enterprise)
12.2007 - 09.2009
12th - undefined
II-D, High School, Bokaro Steel City, J.I.E.C. Board
10th - undefined
III-E High School, Bokaro Steel City, B.S.E.B. Board
B.Sc. (Maths) -
B.S. City College, Bokaro Steel City, V.B.U.