Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Ramai Mendes Macedo De Vasconcellos Dias
Open To Work

Ramai Mendes Macedo De Vasconcellos Dias

Florianópolis

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Administrative AssistantWaiterRoom Service AttendantReceptionistTravel Agent Assistant

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

RemoteOn-SiteHybrid
Location: Florianópolis, Brasil
Open to relocation: Yes

Important To Me

Career advancementCompany CultureFlexible work hoursWork-life balanceWork from home optionTeam Building / Company RetreatsPersonal development programs

Summary

Hospitality, Tourism professional prepared for high standards of service, guest satisfaction, customer service and team work. Ability to maintain cleanliness and organization, focused on team collaboration to enhance guest experience.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

RAM Administradora De Imóveis
Florianópolis, Santa Catarina, Brazil
02.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Answered e-mails from the customers, maintaining confidentiality of sensitive information.
  • make the invoices from each rented apartment, organizing the inflows and outflows amounts.
  • Take the monthly apartments balance to the accountant
  • Ensure that the information for each apartment is updated throughout each month.

Waiter

Domini Pizza
Florianópolis, Santa Catarina, Brazil
10.2020 - 02.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Clean, organize and prepare all the saloon, including the set up of the tables to open and to finish the current meal shift.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Room Service Attendant

Royal Caribbean International
Fort Laundardale, Florida
11.2019 - 05.2020
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
  • Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.

Education

Bachelor of Science - Tourism

Faculdades Inregradas Assesc
Florianópolis, Santa Catarina, Brazil
12-2005

Skills

  • Customer service
  • Computer Skills
  • File Administration
  • Cleanliness standards
  • Strong multitasking
  • Customer service focus

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Additional Information

I have two passports, Brazilian and Portuguese.

Timeline

Administrative Assistant

RAM Administradora De Imóveis
02.2023 - Current

Waiter

Domini Pizza
10.2020 - 02.2023

Room Service Attendant

Royal Caribbean International
11.2019 - 05.2020

Bachelor of Science - Tourism

Faculdades Inregradas Assesc

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Ramai Mendes Macedo De Vasconcellos Dias