Raphael Silva
Renton
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs. Inherently proactive, I am both a doer and an achiever
Overview
15
15
years of professional experience
Work History
Business Director
Seattle Amistad School
Seattle
02.2024 - Current
- Managed daily operations of the business, including budgeting, forecasting, staff management and customer service.
- Identified areas of improvement in existing processes and implemented changes accordingly.
- Negotiated contracts with suppliers and vendors to ensure cost-effectiveness.
- Evaluated employee performance regularly and provided constructive feedback when necessary.
- Provided guidance and support to junior staff members regarding their roles and responsibilities.
- Organized team meetings periodically to discuss progress towards objectives.
- Provided strategic direction on prioritization, integration and resource application.
- Documented business requirements, functional specifications and training procedures.
HR Manager
College Hunks Hauling Junk & Moving
Seattle
11.2021 - 02.2024
- Successfully managed the full cycle recruitment process, including job posting, sourcing, screening, interviewing, negotiating offers, Onboarding and Safety/Ergonomic Training
- Managed a team of more than 100 employees, providing leadership, training, and support to ensure the successful delivery of company goals
- Provide counsel and advice to department leaders, managers, and staff on institutional hiring practices and State Laws & regulations
- Monitors and ensures that all HR activities, policies, and procedures are in compliance with applicable state and federal employment laws and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA), Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Equal Employment Opportunity (EEO), and Fair Labor Standards Act (FLSA)
- Utilized HR data and analytics: Leveraged HR data and analytics to make informed decisions and develop insights into HR trends and metrics
- Analyzed key HR metrics, such as employee turnover, engagement, and performance, to identify areas for improvement and drive strategic initiatives
- Performance Improvement Program: Implemented and coordinate a performance development program for employees, resulting in an increase in employee satisfaction and a massive increase in 22% retention
- Developed and implemented diversity and inclusion (D&I) programs: Designed and facilitated training programs on various HR topics, including diversity and inclusion, leadership development, and performance management
- Collaborated with employees to develop strategies for promoting diversity and inclusion in the workplace
- Disciplinary Actions Guidelines: Developed and implemented disciplinary action guidelines, resulting in a reduction of disciplinary incidents
- Conducted investigations into workplace violations and provided recommendations to management for corrective action
- Events Program: Coordinated and executed company-wide events and initiatives, including team-building activities, employee recognition programs, and community service events
- Managed budgets and logistics for events, ensuring seamless execution and positive employee engagement.
HR Director
Crew Life Community Non-Profit
Remote
04.2012 - 11.2023
- Founded and developed a successful program to help individuals secure jobs in the Cruise Line Industry, providing knowledge, coaching, and financial aid to candidates
- Built and managed a global community of crewmembers, with a strong focus on recruiting and training top talent for various positions onboard
- Collaborated with leading agencies to attract high-quality candidates and implemented continuous process improvements to optimize recruiting and training processes
- Developed and executed social media strategy, increasing engagement and brand awareness
- Identified training needs and developed customized programs to improve crewmembers' skills and overall performance
- Implemented and maintained policies and procedures to ensure compliance with industry regulations and standards
- Managed pre-onboarding process for new hires, including verifying eligibility to work and ensuring completion of required documentation such as STCW, CPSN, Visas and English Tests.
General Manager/HR Director
Churras Floripa BBQ Show
Brazil
01.2011 - 05.2021
- Handled on-boarding process for newly hired employees and distributed all paperwork
- Provided immediate updates to entire employee pool when policies and procedures were altered
- Created and implemented forward-thinking initiatives to improve employee engagement
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards
- Managed teams and ensured that all customer needs and concerns were addressed during events, parties, and weddings
- Devised hiring and recruitment policies for 52 employee company
- Managed payroll and payment processes: Ensured accurate and timely processing of employee payments, including salaries, bonuses, and benefits
- Collaborated with finance and accounting departments to maintain payroll records and resolve any discrepancies
- Oversaw budgeting and financial management: Managed the company's financial resources, including budgeting, forecasting, and financial reporting
- Collaborated with finance teams to ensure accurate financial statements and compliance with accounting standards
- Ensured safety compliance: Developed and implemented safety protocols to ensure a safe working environment for employees
- Conducted regular safety inspections, identified potential hazards, and took corrective actions to mitigate risks
- Safety Training
- Implemented ergonomic practices: Designed and implemented ergonomic programs to optimize workplace conditions and prevent musculoskeletal disorders (MSDs)
- Conducted ergonomic assessments, identified areas for improvement, and recommended ergonomic solutions
- Collaborated with employees to develop strategies for reducing exposure to risk factors and improving overall ergonomics.
Youth Activities Counselor - 1 Contract
NORWEGIAN CRUISE LINES
Lake Buena Vista
02.2014 - 08.2014
- Managed and supervised youth activities programs for children aged 5-12 years, ensuring safe and engaging environments for children from diverse backgrounds worldwide.
Youth Activities Counselor - 3 Contracts
DISNEY CRUISE LINES
Lake Buena Vista
03.2012 - 03.2013
- Managed and supervised youth activities programs for children aged 3-17 years, ensuring safe and engaging environments for children from diverse backgrounds worldwide.
HR Manager/ Recruiter
Portside Agency
Curitiba
09.2008 - 01.2011
- We Embark more than (3000) three thousand new hires in Cruise Ship Industry
- As an HR Manager, I successfully ensured compliance with regulatory requirements, including those related to health and safety, maritime law, and labor regulations
- This involved staying up-to-date with changes in regulations, implementing policies and procedures to comply with them, and monitoring compliance across the organization
- Screened resumes, conducted and coordinated interviews to identified and recruited top-performing candidates through a rigorous screening and interview process
- Coordinated and organized hiring events to attract and hire top talent
- Developed and maintained strong relationships with candidates, ensuring timely and effective communication throughout the hiring process
- Utilized various marketing channels, including TV shows and radio, to promote the company's hiring process and attract a wider pool of candidates
- Full knowledge of the prior boarding documentation, including all medicals examinations necessary, forwarding candidates to provide the STCW-95 course, vaccine needed passport and issue Visas application when required
- Recruiting for Ibero Cruceros, Pullmantur, MSC (indirect) and Costa Crociere.
Education
Bachelor's degree in Hospitality & Tourism Administration -
IFES
03.2006
Bachelor's degree in Business Administration -
Univali
11.2001
MBA - Human Resources Development
Uniasselvi
Skills
- Recruitment and Staffing
- Benefits Administration
- Company Policies
- Performance Management
- Employee Evaluations
- Employee Retention
- Payroll Oversight
- Training Programs
- New Employee Orientation
Languages
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Professional
Timeline
Business Director
Seattle Amistad School
02.2024 - Current
HR Manager
College Hunks Hauling Junk & Moving
11.2021 - 02.2024
Youth Activities Counselor - 1 Contract
NORWEGIAN CRUISE LINES
02.2014 - 08.2014
HR Director
Crew Life Community Non-Profit
04.2012 - 11.2023
Youth Activities Counselor - 3 Contracts
DISNEY CRUISE LINES
03.2012 - 03.2013
General Manager/HR Director
Churras Floripa BBQ Show
01.2011 - 05.2021
HR Manager/ Recruiter
Portside Agency
09.2008 - 01.2011
Bachelor's degree in Hospitality & Tourism Administration -
IFES
Bachelor's degree in Business Administration -
Univali
MBA - Human Resources Development
Uniasselvi
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