Raul Gustavo Santana Egami
São Bernardo do Campo,São Paulo
Resumo
Seeking a new opportunity in Field Operations Management, where I can apply my strategic, technical, and leadership skills to drive operational excellence and customer satisfaction.
Visão geral
26
26
years of professional experience
Experiência profissional
Field Operations Manager
Otis Elevator
São Paulo, Southern Region and Mato Grosso do Sul
2015.06 - 2025.05
- Led field operations across 14 branches, overseeing 70 supervisors and 600 technicians, servicing over 34,000 units.
- Managed modernization and new equipment installation projects.
- Represented the Headquarters in field strategies implementation.
- Directed KPIs management: callback rates, response time, downtime, and resource allocation.
- Delivered technical and leadership training to teams across different levels.
- Designed and led a support team of 10 technical specialists and engineers.
- Acted in critical accounts, VIP clients, and strategic decision-making.
Technical Superintendent
Otis Elevator
São Paulo, SP
2014.05 - 2015.05
- Directed all operational activities of São Paulo South Branch.
- Focused on team development, performance, and client satisfaction.
Major MOD Projects Superintendent
Otis Elevator
São Paulo, SP
2013.01 - 2014.04
- Led VIP modernization projects across São Paulo.
- Managed teams, subcontractors, schedules, and client relationships.
- Delivered Major MOD projects as Guarulhos Airport, TNU, and Crystal Tower.
Modernization Coordinator
Otis Elevator
Brazil
2010.10 - 2012.12
- Responsible for modernization procedures, KPIs, and tools across Brazil.
Field Operations Engineer
Otis Elevator
São Bernardo do Campo, São Paulo
2005.01 - 2010.09
- Developed operational tools, procedures, reports, and performance tracking.
- Provided technical support in Brazil and Latin America.
Service Technician
Otis Elevator
São Paulo, São Paulo
1998.12 - 2004.12
- Performed preventive maintenance, minor repairs, callbacks and emergency services on elevators.
Formação acadêmica
MBA - Business Strategy
Fundação Getúlio Vargas
São Paulo, SPBachelors - Electrical Production Engineering
FEI
São Bernardo do Campo, SPTechnical Degree - Eletronics
ETE Lauro Gomes
São Bernardo do Campo, SPHabilidades e competências
- Strategic & operational planning
- Leadership & team motivation
- Results-oriented management
- Crisis and conflict management
- Customer-focused service
- Analytical decision-making
- Effective communication at all levels
- Innovation in operational processes
- Deep knowledge of field KPIs
- Quality audits and compliance
- Flexibility and adaptability
Idiomas
Portuguese
English
Spanish
Personalizado
- HELLO Program (Culture & Engagement), Latin America, Award, 2020
- Best Big Branch Award and Zero complaints at Ombudsman, São Paulo South, 2014
- Mentored high-potential employees who were later promoted
- Trained over 400 employees in customer quality programs 'Preventive Maintenance Day' and 'QCB', 2024
- 100% participation and 98% satisfaction in employee climate survey (PULSE - GLINT)
- Led key modernization projects at Guarulhos Airport and other major sites, 2013
Linha do tempo
Field Operations Manager
Otis Elevator
2015.06 - 2025.05
Technical Superintendent
Otis Elevator
2014.05 - 2015.05
Major MOD Projects Superintendent
Otis Elevator
2013.01 - 2014.04
Modernization Coordinator
Otis Elevator
2010.10 - 2012.12
Field Operations Engineer
Otis Elevator
2005.01 - 2010.09
Service Technician
Otis Elevator
1998.12 - 2004.12
MBA - Business Strategy
Fundação Getúlio Vargas
Bachelors - Electrical Production Engineering
FEI
Technical Degree - Eletronics
ETE Lauro Gomes