Resumo do currículo
Visão geral
Histórico profissional
Formação acadêmica
Habilidades e competências
Idiomas
Personalizado
Linha do tempo
Generic

Raul Gustavo Santana Egami

São Bernardo do Campo,São Paulo

Resumo do currículo

Seeking a new opportunity in Field Operations Management, where I can apply my strategic, technical, and leadership skills to drive operational excellence and customer satisfaction.

Visão geral

26
26
years of professional experience

Histórico profissional

Field Operations Manager

Otis Elevator
São Paulo, Southern Region and Mato Grosso do Sul
06.2015 - 05.2025
  • Led field operations across 14 branches, overseeing 70 supervisors and 600 technicians, servicing over 34,000 units.
  • Managed modernization and new equipment installation projects.
  • Represented the Headquarters in field strategies implementation.
  • Directed KPIs management: callback rates, response time, downtime, and resource allocation.
  • Delivered technical and leadership training to teams across different levels.
  • Designed and led a support team of 10 technical specialists and engineers.
  • Acted in critical accounts, VIP clients, and strategic decision-making.

Technical Superintendent

Otis Elevator
São Paulo, SP
05.2014 - 05.2015
  • Directed all operational activities of São Paulo South Branch.
  • Focused on team development, performance, and client satisfaction.

Major MOD Projects Superintendent

Otis Elevator
São Paulo, SP
01.2013 - 04.2014
  • Led VIP modernization projects across São Paulo.
  • Managed teams, subcontractors, schedules, and client relationships.
  • Delivered Major MOD projects as Guarulhos Airport, TNU, and Crystal Tower.

Modernization Coordinator

Otis Elevator
Brazil
10.2010 - 12.2012
  • Responsible for modernization procedures, KPIs, and tools across Brazil.

Field Operations Engineer

Otis Elevator
São Bernardo do Campo, São Paulo
01.2005 - 09.2010
  • Developed operational tools, procedures, reports, and performance tracking.
  • Provided technical support in Brazil and Latin America.

Service Technician

Otis Elevator
São Paulo, São Paulo
12.1998 - 12.2004
  • Performed preventive maintenance, minor repairs, callbacks and emergency services on elevators.

Formação acadêmica

MBA - Business Strategy

Fundação Getúlio Vargas
São Paulo, SP

Bachelors - Electrical Production Engineering

FEI
São Bernardo do Campo, SP

Technical Degree - Eletronics

ETE Lauro Gomes
São Bernardo do Campo, SP

Habilidades e competências

  • Strategic & operational planning
  • Leadership & team motivation
  • Results-oriented management
  • Crisis and conflict management
  • Customer-focused service
  • Analytical decision-making
  • Effective communication at all levels
  • Innovation in operational processes
  • Deep knowledge of field KPIs
  • Quality audits and compliance
  • Flexibility and adaptability

Idiomas

Portuguese
English
Spanish

Personalizado

  • HELLO Program (Culture & Engagement), Latin America, Award, 2020
  • Best Big Branch Award and Zero complaints at Ombudsman, São Paulo South, 2014
  • Mentored high-potential employees who were later promoted
  • Trained over 400 employees in customer quality programs 'Preventive Maintenance Day' and 'QCB', 2024
  • 100% participation and 98% satisfaction in employee climate survey (PULSE - GLINT)
  • Led key modernization projects at Guarulhos Airport and other major sites, 2013

Linha do tempo

Field Operations Manager

Otis Elevator
06.2015 - 05.2025

Technical Superintendent

Otis Elevator
05.2014 - 05.2015

Major MOD Projects Superintendent

Otis Elevator
01.2013 - 04.2014

Modernization Coordinator

Otis Elevator
10.2010 - 12.2012

Field Operations Engineer

Otis Elevator
01.2005 - 09.2010

Service Technician

Otis Elevator
12.1998 - 12.2004

MBA - Business Strategy

Fundação Getúlio Vargas

Bachelors - Electrical Production Engineering

FEI

Technical Degree - Eletronics

ETE Lauro Gomes

Perfis semelhantes

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Raul Gustavo Santana Egami