RAUSHAN KUMAR
PATNA
Summary
Accomplished Team Leader Manager at Employee, adept in resolving customer service issues and enhancing team productivity by 20%. Skilled in workload management and motivational techniques, with strong computer knowledge. Proven track record in aligning team goals with company vision, fostering continuous employee improvement through effective coaching and performance feedback.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Employee
PATNA
01.2021 - 05.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Education
Bachelor of Science - ALL IN ONE
GJ COLLEGE RAMBAGH BIHTA
BIHTA01.2024
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Computer knowledge
- DCA
- Computer Typing
Timeline
Team Leader Manager
Employee
01.2021 - 05.2024
Bachelor of Science - ALL IN ONE
GJ COLLEGE RAMBAGH BIHTA