Ravi Kumar Penugula
Hyderabad
Summary
- Organized and motivated employee with work experience and leadership abilities eager to apply time management and organizational skills in various environments.
- Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
4
4
years of professional experience
Work History
Customer Delight Associate
Zomato
Hyderabad
11.2024 - Current
- Provided timely responses to customer inquiries through phone and email channels.
- Monitored feedback to identify trends in customer satisfaction levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Managed customer escalations to ensure timely resolutions and satisfaction.
Business Process Delivery New Associate
Accenture Solutions Pvt.Ltd
Hyderabad
02.2022 - Current
- Reviewed and modified content of Meta Platforms within Client guidelines and policies.
- Improved performance of in-store team, consistently reviewing and updating best practices.
- Managed high volumes of content under tight deadlines, prioritizing tasks based on severity and impact.
- Supported new team members through mentoring and training on best practices in content moderation.
- Worked across various projects, including social media, forums, and comment sections, to maintain content integrity.
- Reviewed user reports of potentially harmful or offensive content, taking appropriate action in a timely manner.
Education
Master of Business Administration - Finance
Csi Institute of PG Studies
Hyderabad, TGGraduation - B.com
Wesley Degree College
Hyderabad, TGSkills
- MS Excel
- Financial Management
- Organizational Management
- Leadership and Mentoring
- Operations management
- Multitasking abilities
- Ability to work under pressure
Hobbies and interests
- Working out
- Music
- Reading spiritual books
- Video Games
Languages
- English
- Hindi
- Telugu
Languages
English
Advanced
C1
Hindi
Proficient
C2
Telugu
Proficient
C2
Declaration
- I hereby declare that the information furnished above is true and best of my knowledge.
Timeline
Customer Delight Associate
Zomato
11.2024 - Current
Business Process Delivery New Associate
Accenture Solutions Pvt.Ltd
02.2022 - Current
Master of Business Administration - Finance
Csi Institute of PG Studies
Graduation - B.com
Wesley Degree College