Ravish Kumar
Gopalganj
Summary
Confident professional with a background in processing sales contracts and managing departmental workflows. An effective Sales Operations Analyst promoting exceptional insight into customer buying habits and proficiency in [Software].
Overview
4
4
years of professional experience
3
3
Languages
Work History
Sales Analyst
Spinny Cars
04.2025 - Current
- Analyzed sales data to identify patterns, informing adjustments in strategies that drove significant improvements in overall performance.
- Implemented new CRM system, leading to better customer relationship management and increased deal sizes.
Customer Service Representative
Concentrix Services India Pvt Ltd
01.2022 - 04.2024
- Utilized CRM software to manage customer interactions, ensuring streamlined communication and efficient service delivery.
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
High School Diploma -
Bihar School Examination Board
Gopiganj, India 04.2001 -
Associate of Science - Science
Bihar School Examination Board
Gopalganj, India 04.2001 -
Skills
Data entry
Reporting skills
Sales experience
Relationship building
Data analysis
Issue resolution
Relationship management
RESPONSIBILITIES
- CLEAN AND SANITIZE ROOMS, BATHROOMS, AND COMMON AREAS.
- MAKE BEDS, CHANGE LINENS, AND REPLACE TOWELS.
- DUST, VACUUM, MOP, AND SWEEP FLOORS.
- WASH AND IRON CLOTHES AND LINENS AS NEEDED.
- RESTOCK TOILETRIES AND CLEANING SUPPLIES.
- DISPOSE OF TRASH AND MAINTAIN WASTE MANAGEMENT.
playing cricket
Playing cricket is not only a hobby for me but also a way to stay fit and active. I enjoy both batting and bowling, and being the captain of my school team has been a rewarding experience.1
Timeline
Sales Analyst
Spinny Cars
04.2025 - Current
Customer Service Representative
Concentrix Services India Pvt Ltd
01.2022 - 04.2024
High School Diploma -
Bihar School Examination Board
04.2001 -
Associate of Science - Science
Bihar School Examination Board
04.2001 -