Rebeca Ananias Dos Santos

Balneário Camboriú

Summary

Knowledgeable and dedicated customer service professional with extensive experience in international business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Work History

Administrative Assistant and Customer Service

A&J import and export

10.2021 - 08.2023

Built strong relationships with customers and colleagues by providing friendly and personable service.
Responded to customer calls and emails to answer questions about products and services.
Collaborated with other departments to guarantee customer satisfaction.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Managed executive calendars to strategically coordinate meetings and appointments.
Prepared and edited documents and reports for quality and accuracy.
Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

Education

Associate of Science - Exact Science And Management, High School Degree

UNASP

São Paulo, SP

12.2022

Skills

Project Requirements
Process Transactions
Business Correspondence
Administrative and Office Support
Consecutive Translation
Managing Multiple Tasks

Human Resources Management (HRM)
Communication Skills
Strong Problem Solver
Microsoft Office
Travel Administration

Languages

English

Bilingual or Proficient (C2)

Portuguese

Bilingual or Proficient (C2)

Spanish

Intermediate (B1)

Korean