RENATA MARTINS
San Francisco
Summary
Dynamic and results-driven Customer Care Specialist managing high-volume inquiries with efficiency and accuracy, adept at active listening, identifying customer needs.
Committed to representing the company's brand with professionalism and expertise.
Passionate about building long-term customer relationships and enhancing the overall customer experience.
Overview
2
2
years of professional experience
Work History
Independent Sales Contractor
SRM Inc.
01.2024 - 01.2025
- Assessed customer requirements and developed customized solutions accordingly
- Maintained accurate records of all sales activities such as orders, invoices
- Resolved any customer queries or complaints in a timely manner
- Utilized digital platforms for lead generation, prospecting, networking and branding activities
Assistant Manager
REMEMBR STORE
06.2023 - 01.2025
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Spearheaded the allocation of tasks within the team, thereby enhancing operational efficiency
- Administered customer service and communication, guaranteeing customer satisfaction
- Coordinated the reception of vendors, meticulously documenting details of received products (including quantities, conditions, and expiration dates) to streamline inventory management and ensure regulatory compliance
Personal Assistant
Private Family
12.2022 - 05.2023
- Answered calls and emails from clients and delivered messages on behalf of executives
- Managed correspondence, emails, and phone calls on behalf of the family, prioritizing tasks and maintaining transparent communication channels
- Supervised household operations, including the management of household staff, scheduling of maintenance tasks, and ensuring the seamless execution of daily activities
- Uphold confidentiality and discretion in handling sensitive information and personal matters, demonstrating high integrity and professionalism
Education
Biomedicine -
IBMR
Rio de Janeiro12.2016
Skills
- Problem Solving
- Communication
- Critical Thinking
- Time Management
- Multitasking
- Organizational Skills
- Attention to detail
Languages
Portuguese
English
Spanish
Timeline
Independent Sales Contractor
SRM Inc.
01.2024 - 01.2025
Assistant Manager
REMEMBR STORE
06.2023 - 01.2025
Personal Assistant
Private Family
12.2022 - 05.2023
Biomedicine -
IBMR
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