RENATA MARTINS
San Francisco
Summary
Dynamic and results-driven Customer Care Specialist managing high-volume inquiries with efficiency and accuracy, adept at active listening, identifying customer needs.
Committed to representing the company's brand with professionalism and expertise.
Passionate about building long-term customer relationships and enhancing the overall customer experience.
Overview
2
2
years of professional experience
Work History
Independent Sales Contractor
SRM Inc.
Miami, Florida
01.2024 - 01.2025
- Assessed customer requirements and developed customized solutions accordingly
- Maintained accurate records of all sales activities such as orders, invoices
- Resolved any customer queries or complaints in a timely manner
- Utilized digital platforms for lead generation, prospecting, networking and branding activities
Assistant Manager
REMEMBR STORE
Miami, Florida
06.2023 - 01.2025
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Spearheaded the allocation of tasks within the team, thereby enhancing operational efficiency
- Administered customer service and communication, guaranteeing customer satisfaction
- Coordinated the reception of vendors, meticulously documenting details of received products (including quantities, conditions, and expiration dates) to streamline inventory management and ensure regulatory compliance
Personal Assistant
Private Family
San Francisco, California
12.2022 - 05.2023
- Answered calls and emails from clients and delivered messages on behalf of executives
- Managed correspondence, emails, and phone calls on behalf of the family, prioritizing tasks and maintaining transparent communication channels
- Supervised household operations, including the management of household staff, scheduling of maintenance tasks, and ensuring the seamless execution of daily activities
- Uphold confidentiality and discretion in handling sensitive information and personal matters, demonstrating high integrity and professionalism
Education
Biomedicine -
IBMR
Rio de Janeiro12.2016
Skills
- Problem Solving
- Communication
- Critical Thinking
- Time Management
- Multitasking
- Organizational Skills
- Attention to detail
Languages
Portuguese
English
Spanish
Timeline
Independent Sales Contractor
SRM Inc.
01.2024 - 01.2025
Assistant Manager
REMEMBR STORE
06.2023 - 01.2025
Personal Assistant
Private Family
12.2022 - 05.2023
Biomedicine -
IBMR