Renee Henderson
Arlington
Summary
Proactive Security Supervisor with expertise in team leadership and emergency management. Trained personnel to adhere to safety protocols while enhancing operational efficiency through effective communication. Experienced Receptionist adept in front desk operations, guest relations, and issue resolution. Driven professional committed to supporting organizational growth.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Receptionist
St. Albans School
Washington, DC
08.2025 - Current
- Greeted visitors to create welcoming environment and ensure positive first impressions.
- Monitor building access and maintained visitor logs for security compliance.
- Coordinate effective communication between visitors and school staff to enhance experience.
- Managed incoming calls, directing inquiries to appropriate personnel to enhance response efficiency.
- Provided information on school policies and procedures to visitors and guests for better understanding.
- Enforce access control by monitoring entry points via CCTV systems.
- Assist with emergency response procedures including fire drills and evacuations.
- Welcomed students, parents, and visitors at the entrance to create a friendly atmosphere.
Security Supervisor
Homeland Protection Security Services
Falls Church, VA
03.2024 - Current
- Supervise security personnel during shifts to ensure effective operations.
- Trained staff on emergency response procedures and safety practices to enhance team readiness.
- Monitored surveillance systems to identify and address suspicious activities or breaches promptly.
- Investigated security incidents and prepared detailed reports for management review to support informed decision-making.
- Supervise access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Conduct regular patrols of the premises to identify potential threats or safety hazards.
- Monitor entire facility using CCTV while simultaneously performing dispatch duties.
- Review CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Ensure security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitor security operations to ensure compliance with established procedures and standards.
- Documented essential information for incident reports and files to ensure accuracy.
- Use two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Evaluate performance of security staff and provide constructive feedback.
- Administered first aid and emergency support during incidents.
- Maintain accurate records of security incidents and responses for compliance purposes.
- Uphold strict confidentiality regarding sensitive information and security measures.
- Manage access control systems to secure premises and sensitive areas.
- Review incident reports submitted by subordinates for accuracy and completeness.
- Respond immediately to security threats, breaches and emergencies, following proper protocols.
- Work efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Interview and hire security personnel with strong skill sets and expertise.
Maintenance Service Coordinator
Paradigm Companies
Arlington, VA
10.2023 - 08.2025
- Coordinated maintenance schedules to ensure timely task completion and operational efficiency.
- Managed inventory of tools and supplies to support uninterrupted maintenance operations.
- Communicated with vendors to procure necessary equipment and services.
- Assisted in training new staff on maintenance procedures and safety protocols.
- Developed and maintained detailed records of maintenance activities.
- Reviewed work orders to prioritize maintenance requests effectively.
- Implemented preventive maintenance strategies to enhance operational efficiency.
- Performed preventive maintenance tasks and checked facilities and grounds for issues needing attention.
- Reviewed job orders regularly to ensure tasks were completed according to established standards.
- Facilitated communication between maintenance staff and departments to address maintenance needs promptly.
- Oversaw work orders from initiation through completion for service requests.
- Coordinated with external vendors for repair services.
- Scheduled and oversaw completion of planned repairs and refurbishment projects.
- Responded promptly to emergency repair requests from staff members.
- Collaborated with other departments to ensure that their maintenance requirements were met in a timely manner.
- Determined strengths and weaknesses of team members and assigned tasks according to skill level.
- Implemented quality control procedures for inspecting completed jobs before releasing them for further processing.
- Organized regular meetings with supervisors to discuss current issues related to maintenance activities.
- Promptly responded to plumbing repair needs to avoid water-damaged property.
- Delegated work to staff, setting priorities and goals.
- Communicated with distributors to acquire necessary equipment for projects.
Resident Concierge
Bozzuto Property Management
Arlington, VA
12.2020 - 03.2023
- Welcomed residents and guests, providing exceptional customer service and support.
- Managed resident inquiries and resolved issues promptly and efficiently.
- Maintained knowledge of local resources, offering recommendations to residents as needed.
- Collaborated with maintenance staff to ensure timely resolution of service requests.
- Assisted in managing the leasing office operations, supporting administrative tasks as necessary.
- Developed positive relationships with vendors to enhance service offerings for residents.
- Monitored security cameras throughout the building, ensuring safety and security of all occupants.
- Assisted with check-ins of guests visiting the residence, ensuring that all necessary paperwork was completed correctly.
- Organized transportation for residents as requested, including taxis, shuttles, rideshares and public transit options.
- Coordinated with maintenance staff on facility repairs and upgrades as needed.
- Greeted residents and visitors upon arrival to the building, providing them with a welcoming atmosphere.
- Provided assistance to residents with any inquiries or requests for services in a timely manner.
- Conducted daily inspections of common areas within the building for cleanliness and safety concerns.
- Maintained accurate records of deliveries to the building, ensuring that packages were delivered safely to their intended recipients.
- Provided concierge services such as restaurant reservations, ticket purchases and other errands as requested by residents.
- Responded quickly to emergency situations such as fires or medical emergencies, alerting appropriate personnel and following protocol accordingly.
- Assisted new tenants in understanding rules and regulations associated with living in the residence.
- Answered guest questions regarding local area, facilities and amenities.
- Acknowledged and greeted guests entering or leaving building, promoting a pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Scheduled conference room and other reservations using proprietary software.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Trained new concierge staff on best practices and hotel policies.
- Ensured safekeeping of packages and deliveries for guests.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Updated front desk's concierge book to maintain most relevant visitor information.
Education
High School Diploma -
Cardozo High School
Washington, DC06-1981
Skills
- Customer service
- Communication skills
- Verbal and written communication
- Professional phone skills
- Customer and client relations
- Access control management
- Access control system
- Report preparation
- Scheduling
- Team supervision
- Time management
- Organizational skills
- Multitasking and prioritization
- Attention to detail
- Problem solving
- Conflict resolution
- Training and development
- Project coordination
- Meeting preparation
- Calm demeanor
- Service-oriented mindset
- Positive demeanor
- Polished presentation
- Office equipment operations
- Multi-line telephone systems
- Strategic planning
- Emergency management
- Supply management
- Critical thinking
- Meticulous organization
- Correspondence management
- Calm demeanor
- Scheduling
- Customer and client relations
- professional phone skills
Languages
English
Native
Native
Certification
DCJS- VA Security Officer License
Accomplishments
Perfect Attendance Award- 2017-2021
Timeline
Receptionist
St. Albans School
08.2025 - Current
Security Supervisor
Homeland Protection Security Services
03.2024 - Current
Maintenance Service Coordinator
Paradigm Companies
10.2023 - 08.2025
Resident Concierge
Bozzuto Property Management
12.2020 - 03.2023
High School Diploma -
Cardozo High School