Summary
Overview
Work history
Education
Skills
LANGUAGES
VISAS
Timeline
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Ricardo Fernandes Batista

Ricardo Fernandes Batista

Curitiba,Brazil

Summary

Dynamic and results-driven professional with a strong foundation in multi-tasking, organisational skills, and strategic planning aptitude. Demonstrates exceptional communication and guest relation abilities, complemented by proficiency in sales techniques and technical sales understanding. Adept at inventory management and computer skills, seeking to leverage expertise to drive business growth and enhance customer satisfaction.

Charismatic sales assistant skilled in assisting customers with merchandise purchases, returns and exchanges. Excellent command of POS operation and payment processing. Skilled multitasker with training in conflict resolution and service delivery.

Overview

12
12
years of professional experience
2017
2017
years of post-secondary education

Work history

Sales Specialist - Jewelry

Harding Brothers LTDA
08.2024 - 03.2025
  • Retail and jewelry Associate onboard Oceania Cruise Line.
  • Created compelling sales pitches to attract potential customers.
  • Participated in trade shows and industry events, raising brand awareness.
  • Fostered a positive work environment, resulting in high staff retention rates.

Sales Associate / Host / Receptionist

Hard Rock Café - Porto
11.2022 - 02.2024
  • Sales representative at the Hard Rock store and receptionist at the restaurant.
  • Adhered strictly to company policies and procedures ensuring compliance at all times.
  • Increased customer satisfaction by providing exceptional service.

Sales Associate

Harding Brothers LTDA
09.2021 - 03.2022
  • Retail and jewelry Associate onboard Virgin Cruise Line.

Jeweler and watch specialist

Diamonds Internacional Tortola - BV
11.2018 - 03.2019
  • Sales Specialist on fine jewelry and fine watches.
  • Used magnifying glasses or precision measuring instruments to evaluate jewellery characteristics.
  • Managed daily sales operations to achieve business objectives.
  • Maintained high standards of professionalism whilst interacting with customers.
  • Resolved customer complaints, ensuring their satisfaction with products or services.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.

Luxury sales associate watches

Heinemann Americas LTDA
Carnival Cruise line LTDA
01.2018 - 06.2018
  • Enhanced sales performance as Sales Associate for Virgin Voyages Cruise Lines during April 2019 to March 2020.
  • Handled sales transactions, ensuring accuracy at all times.
  • Delivered excellent customer service by understanding and meeting client's luxury needs.

Restaurant Supervisor

Yo Sushi LTDA
07.2013 - 11.2016
  • Restaurant supervisor and Manager on duty, restaurant and staff coordinator.

Education

Law School -

Faapar
Curitiba, Parana

Skills

  • Multi-tasks and organizational
  • Communication
  • Guest relation
  • Inventory management
  • Computer skills
  • Strategic planning aptitude
  • Sales techniques proficiency
  • Technical sales understanding

LANGUAGES

English
Proficient (C2)
Portuguese
Native
Spanish
Proficient (C2)

VISAS

  • Full STCW
  • C1D Visa
  • B1/B2 Visa

Timeline

Sales Specialist - Jewelry

Harding Brothers LTDA
08.2024 - 03.2025

Sales Associate / Host / Receptionist

Hard Rock Café - Porto
11.2022 - 02.2024

Sales Associate

Harding Brothers LTDA
09.2021 - 03.2022

Jeweler and watch specialist

Diamonds Internacional Tortola - BV
11.2018 - 03.2019

Luxury sales associate watches

Heinemann Americas LTDA
01.2018 - 06.2018

Restaurant Supervisor

Yo Sushi LTDA
07.2013 - 11.2016

Law School -

Faapar

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Ricardo Fernandes Batista