RICARDO RIBEIRO DOLBERTH
Santo Amaro,SP
Resumo do currículo
As an IT expert with over 15 years of experience in innovation, process automation, user training, and specialized technical support,
I am committed to aligning technology with business needs. I focus on improving the user experience through strategic training and
digital solutions, while prioritizing efficiency , security , and continuous development. I am recognized for blending technical vision,
empathy , and strong communication skills to deliver high-impact results.
Visão geral
12
12
years of professional experience
1
1
Certification
Histórico profissional
Associate Information Technology Specialist
The Dow Chemical Company
São Paulo, SP
09.2017 - 07.2025
- Accountable for collecting requirements and evaluating business specifications, ensuring that IT solutions align with strategic objectives.
- I spearheaded the implementation and training of Microsoft Copilot AI for more than 800 users, in addition to developing policies for AI security and responsible usage.
- I identified and recommended automation opportunities to enhance efficiency and minimize manual processes.
- I managed systems development, ensuring that technical requirements and business expectations were thoroughly fulfilled.
- I provided extensive support across products, systems, and processes, emphasizing the enhancement of the customer and partner experience.
- I acted as the primary liaison for IT support, earning recognition for the high quality of service I delivered to both internal clients and external vendors.
- I performed assessments of IT training needs and designed tailored learning programs.
- I developed user manuals, instructional materials, and content for internal training, lectures, panels, and workshops.
- I designed and managed SharePoint systems, process mappings, and data models to enhance collaboration and information accessibility.
- I developed applications in PowerApps and executed process automation utilizing Power Automate.
- I spearheaded the development and implementation of the Buddy program, enhancing the integration and engagement of new employees.
- I engaged in volunteer projects by organizing IT training for underserved communities, coordinating computer donation initiatives for NGOs, and providing mentoring and training to at-risk youth, thereby contributing to the social and digital advancement of these communities.
Senior Support Analyst
Connexxus
São Paulo, São Paulo
06.2015 - 08.2017
- Managed service queues for technicians and partners, service level agreements, costs, and travel, ensuring operational efficiency and adherence to deadlines.
- I delivered first and second level technical support through phone, chat, and email, offering comprehensive troubleshooting and customer assistance prior to field deployment.
- I managed customer stock and inventory, overseeing replenishment and ensuring the availability of materials.
- Reviewed and authorized parts requests, monitored requisitions, and ensured technical compatibility.
- I managed internal processes, including technical exchanges, returns, integrations, and warranties, while ensuring traceability and compliance.
- Oversaw the backlog of service orders, ensuring alignment with objectives and timelines.
- I developed technical budgets informed by analyses conducted by technicians and partners.
- I engaged in continuous training, guaranteeing technical updates and superior service.
Technical Support Specialist
Tecnoset
São Paulo, São Paulo
01.2014 - 06.2015
- Managed service queues for technicians and partners, service level agreements, costs, and travel, ensuring operational efficiency
- and adherence to deadlines.
- I delivered first and second level technical support through phone, chat, and email, offering comprehensive troubleshooting and
- customer assistance prior to field deployment.
- I managed customer stock and inventory , overseeing replenishment and ensuring the availability of materials.
- Reviewed and authorized parts requests, monitored requisitions, and ensured technical compatibility .
- I managed internal processes, including technical exchanges, returns, integrations, and warranties, while ensuring traceability and
- compliance.
- Oversaw the backlog of service orders, ensuring alignment with objectives and timelines.
- I developed technical budgets informed by analyses conducted by technicians and partners.
- I engaged in continuous training, guaranteeing technical updates and superior service.
Formação acadêmica
Postgraduate Degree - Leadership and Digital Transformation in the Era of Artificial Intelligence
PUC Campinas
São Paulo, SP 06/2025 - 06/2026
Bachelor's Degree - Information Technology Management
Uninove
São Paulo, SP 01/2015 - 06/2017
Habilidades e competências
- Teamwork
- Resilience
- Innovative thinking
- Troubleshooting
- Training
- Self-regulation abilities
- Transparent and compassionate communication
- Commitment
Certificados
- Foundation Gen IA, Coursera, 06/01/24
- Machine Learning, Coursera, 06/01/24
- AI for Everyone, Coursera, 06/01/24
- Generative Artificial Intelligence, Coursera, 06/01/24
- Microsoft Power Platform, Lean Solutions, 05/01/22
- SharePoint Lists, Lean Solutions, 05/01/22
- Automation Utilizing Power Automate, Lean Solutions, 05/01/22
- Developing Applications with PowerApps, Lean Solutions, 05/01/22
Idiomas
Português
Língua materna
English
Avançado
C1
Spanish
Intermediário
B2
Linha do tempo
Associate Information Technology Specialist
The Dow Chemical Company
09.2017 - 07.2025
Senior Support Analyst
Connexxus
06.2015 - 08.2017
Technical Support Specialist
Tecnoset
01.2014 - 06.2015
Postgraduate Degree - Leadership and Digital Transformation in the Era of Artificial Intelligence
PUC Campinas
06/2025 - 06/2026
Bachelor's Degree - Information Technology Management
Uninove
01/2015 - 06/2017
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