Ricardo Alejandro Bustamante Alvarez

• Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
• Developed strong relationships with clients, fostering trust and confidence in the implementation process.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
• Optimized implementation methodologies, continuously seeking feedback from clients and teams to refine processes.

• Build a strong commercial relationship with suppliers
• Renegotiation (telephone/email/personal visits) of contracting conditions with suppliers, maximize availability, offers, best available rates
• Supervise the loading process of the negotiated conditions with the hotels.
• Reporting & Analysis/Identifying Business Opportunities
• Training of the hotels on our Supplier Portal

Responsible for information uploaded to our websites, using proprietary Windows-based softwares.

Compared source documents to verify accuracy of data.

Identified errors in data entry and related issues, reporting to supervisors for resolution.

Adding new contracts and reviewing existing ones, promotions, geographic information, images, in-depth descriptions, facilities, amenities, rates and room availability.

• Performed balance procedures for hotel accounts and resolved discrepancies.
• Attended all mandatory meetings for hotel staff and brought issues to the attention of upper management.
• Ensured that the reception area, bathrooms and front desk were kept neat and tidy during entire shift.

• Senior front desk, night audit, shift manager.
• Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Performed balancing of hotel accounts at the end of the day.

• Front desk, night audit.
• Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register.
• Managed high volume of face-to-face, online and telephone bookings, upholding customer service standards in every interaction.
• Welcomed customers by completing check-in procedures and amending required reservation changes.