RICHA
DEPUTY MANAGER AT ICICI BANK
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Deputy Manager
ICICI Bank
07.2023 - Current
- Handled CMS
- Performing & monitoring bulk NEFT and RTGS for Corporate client and Government Authorities.
- Communicate with excellent relationship building & interpersonal skills with customers.
- Cash handling
- Audit management
- Account opening,Gold loan handling etc.
- Generate Revenue in form of Life Insurance, Mutual Fund, Loans, CASA etc.
Assistant Manager
Axis Bank
05.2018 - 06.2023
- Manage operational activities of Branch including cash handling & front desk management
Generate Revenue in form of Life Insurance, Mutual Fund, Loans, CASA etc.
Process customers request within stipulated time & give best service
Cross Sell to regular customers visiting the branch & through customer visits
Build up Relationship with approx. 200 customers of the branch to enhance branch business
Achievements
Awarded 5-star rating in FY 2018-19
Achieved less than 1% rejection in customer service request
Achieved 100% in CASA for FY 2019-20
Education
MBA - HR & Marketing
Asian Business School
Noida, India 04.2001 -
BBM Hons. -
Arcade Business School
Patna 04.2001 -
SSE -
DAV Pub School
Patna, India 04.2001 -
Skills
Branch Operations
undefinedCertification
NISM/MF
Additional Information
➢ Won Gold Medal in Tug O' War & 2nd prize in Shot-put in Athleema Sponsored by” Asian Education Group” held in 2015.
➢ Selected in Top 47 In Idea Rock India (Music Competition).
➢ Won 3rd prize in Samsung talent hunt program (music competition).
➢ Won 1st prize in Nukkad-Natak.
➢ Won 1st Prize in finance activity club by Asian Education group held in 2016
➢ Attended AIMA Interactive Session On “Unprofessional behaviour At Workplace – A Management Perspective” Held on 29 October 2015.
➢ I have participated in one-week Foreign Exchange Programme which held in “Oxford Business College” in London, UK (2017)
Timeline
Deputy Manager
ICICI Bank
07.2023 - Current
Assistant Manager
Axis Bank
05.2018 - 06.2023
MBA - HR & Marketing
Asian Business School
04.2001 -
BBM Hons. -
Arcade Business School
04.2001 -
SSE -
DAV Pub School
04.2001 -
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