Riley McDonald
Athens, New York
Summary
Motivated Environmental Biology student at SUNY ESF in the Honors Program with a strong academic background and hands-on laboratory experience. Dedicated varsity student-athlete with proven leadership, time management, and teamwork skills. Experienced in data analysis, scientific research methods, and technical support through work at the CNS Help Desk. Passionate about environmental conservation, problem-solving, and contributing to research and field-based initiatives.
Overview
3
3
years of professional experience
Work History
Substitute Teacher's Assistant
Albany City School District
Albany, New York
01.2026 - Current
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with special needs during daily learning tasks.
- Managed classroom behavior to maintain a positive learning environment.
- Collaborated with educators to adapt instructional materials for diverse learners.
IT Help Desk Assistant
CNS Help Desk
Syracuse, New York
01.2026 - Current
- Provided technical support via phone and email to resolve user issues.
- Assisted users in troubleshooting hardware and software problems effectively.
- Documented support requests and solutions in ticketing system for future reference.
- Collaborated with team members to improve response times on help desk inquiries.
Crew Member
McDonald's Restaurant
Catskill, New York
06.2024 - 07.2025
- Provided efficient customer service in a fast-paced environment, ensuring customer satisfaction.
- Operated cash register, accurately processed transactions, and managed cash handling procedures.
- Maintained cleanliness and organization of dining area and kitchen to uphold health standards.
- Prepared food items according to menu specifications, ensuring quality and consistency.
Volunteer
Coxackie-Athens Summer Soccer Camp
Coxsackie, New York
06.2023 - 06.2025
- Supervised daily activities, ensuring safety and engagement for all campers.
- Developed and implemented skill-building drills to enhance player performance and teamwork.
- Facilitated team-building exercises, fostering camaraderie among participants.
- Monitored camper progress, providing constructive feedback to improve skills and confidence.
- Organized recreational games and tournaments, promoting sportsmanship and healthy competition.
Relay For Life Volunteer
American Cancer Society
Coxsackie, New York
05.2023 - 05.2025
- Coordinated fundraising events, increasing community engagement and awareness for cancer research initiatives.
- Developed educational materials to inform the public about cancer prevention and support services.
- Trained and mentored new volunteers, enhancing team efficiency and volunteer retention rates.
- Collaborated with local organizations to expand outreach efforts and resource availability for patients.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Volunteer
American Red Cross Blood Drive
Rensselaer , New York
10.2024 - 10.2024
- Assisted in donor registration and provided information on the donation process.
- Engaged donors through effective communication, enhancing the overall experience.
- Promoted blood donation events to increase participation and community awareness.
Education
Bachelor of Science - Environmental Biology
SUNY College of Environmental Science And Forestry
Syracuse, New York05-2029
Skills
- Positive Attitude
- Laboratory Techniques (solution preparation, spectrophotometry)
- Data Analysis (Excel, statistical interpretation)
- Scientific Research Methods
- Technical Troubleshooting
- Customer Service & Client Support
- Professional Written & Verbal Communication
- Leadership & Team Mentorship
- Time Management
- Problem-Solving
- Collaborative Teamwork
- Adaptability
- Performance Under Pressure
Additional Information
Honors Program, SUNY ESF • USCAA Collegiate Women’s Soccer Student-Athlete (Starter) • High school Soccer Team Captain (2 years) • High school Section 2 All-Star (2x) • Proficient in Microsoft Excel and data analysis • Strong interest in environmental research and conservation
Timeline
Substitute Teacher's Assistant
Albany City School District
01.2026 - Current
IT Help Desk Assistant
CNS Help Desk
01.2026 - Current
Volunteer
American Red Cross Blood Drive
10.2024 - 10.2024
Crew Member
McDonald's Restaurant
06.2024 - 07.2025
Volunteer
Coxackie-Athens Summer Soccer Camp
06.2023 - 06.2025
Relay For Life Volunteer
American Cancer Society
05.2023 - 05.2025
Bachelor of Science - Environmental Biology
SUNY College of Environmental Science And Forestry
Soccer
I have played competitive travel soccer for the past ten years, developing strong technical skills, discipline, and a deep understanding of the game. I was a member of my high school varsity team from freshman through senior year and served as team captain during my junior and senior seasons. I was honored to be named a Section 2 All-Star both my junior and senior year, in recognition of my performance and leadership on the field. I now compete at the collegiate level for the women’s soccer team at SUNY ESF, where I am a starting player and continue to build on my athletic experience, teamwork, and commitment to excellence.