Robert Soucy
edmundston
Summary
Dynamic technical support professional with a proven track record at HGS, enhancing customer satisfaction through effective problem resolution. Skilled in GIS technical support and adept at fostering teamwork. Recognized for quick adaptability and a commitment to continuous improvement, ensuring seamless operations and user experience.
Overview
23
23
years of professional experience
Work History
Technical Support
HGS
08.2016 - 10.2020
- Improved overall customer satisfaction by providing timely technical support and addressing concerns effectively.
- Provided technical support to end-users, resolving connectivity issues promptly and effectively.
- Provided timely technical support, addressing user issues and minimizing disruptions to operations.
- Provided technical support for faculty members, contributing to a smooth-running learning environment.
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Provided technical support to clients, promptly addressing issues related to front-end functionality.
- Assisted clients during the deployment process by providing prompt technical support.
Costumer Service Representatif
SYKES
10.2010 - 10.2011
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Costumer Service Representatif
Microsoft
09.2000 - 04.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Costumer Service Representatif
Atelka Enterprise
04.1998 - 05.2000
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
GED -
Homeed
Edmundston Nb01-2013
Skills
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- In-field technical support
- GIS technical support
- Technical support background
- Basic technical support
- Technical support escalation
- Customer technical support
Timeline
Technical Support
HGS
08.2016 - 10.2020
Costumer Service Representatif
SYKES
10.2010 - 10.2011
Costumer Service Representatif
Microsoft
09.2000 - 04.2003
Costumer Service Representatif
Atelka Enterprise
04.1998 - 05.2000
GED -
Homeed