Roberta Fank De Souza
Porto Alegre
Summary
Experienced business professional with a strong background in project management, process improvement, and financial analysis. Demonstrated success in streamlining operations and reducing costs. Skilled at analyzing data to identify trends and develop strategies to enhance efficiency. Seeking a qualified [Desired Position] role, leveraging a solid foundation in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing effective solutions to improve operational performance. Utilizing data analytics and excellent communication skills to drive strategic initiatives.
Overview
7
7
years of professional experience
Work History
CEM Analyst
Dell Technologies
09.2023 - Current
- Escalation Expertise
- Proactive Project Creator
- Collaborative Problem-Solver
Customer Services Specialist
Dell Technologies
07.2021 - 09.2023
- Conflict resolution;
- Time management;
- Dynamic communication skills
Product Analyst
Pepper Brands
10.2020 - 07.2021
- Relationship with international partners;
- Brand support with enterprise companies;
- Brand management of style;
- Strategy of brand campaings
Licensing Intern
Pepper Brands
07.2020 - 10.2020
MPP Intern Support
Dell
08.2018 - 08.2019
- Relationship with external partners;
- Support to the sales team;
- Implementation of partnership strategies
Endomarketing Intern
Dell
08.2018 - 01.2019
- Purchase of materials for the CSB team;
- Relationship with the alliance team;
- Control of equipment of the CSB team
Intern Backoffice
Dell
06.2018 - 08.2018
- Daily report of sales orders;
- Team mailing report;
- Daily support to the sales representative
Education
MBA - International Law
Libano Institute
Porto Alegre, Rio Grande Do Sul, Brazil06-2025
MBA - Project Management
Libano Institute
Porto Alegre, Rio Grande Do Sul, Brazil04-2025
Bachelor of Science - International Relations
Centro Universitário Ritter Dos Reis
Porto Alegre06-2021
Skills
- Microsoft office
- Critical Analysis
- Data interpretation
- Organizational Time Strategies
- Team collaboration and leadership
- Decision-making
- Critical thinking
- Project management
- Business operations analysis
- Process improvements
- Issue identification
- Strategic planning
Accomplishments
- Collaborated with team of +15 in the development of a new platform of invoices to improve the time management of the business.
- Run a Black Friday in for +150 sellers with no excursion.
- 70%- Reduction on intakes after drive a project with Sales Floor and guided them with the correct process.
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
CEM Analyst
Dell Technologies
09.2023 - Current
Customer Services Specialist
Dell Technologies
07.2021 - 09.2023
Product Analyst
Pepper Brands
10.2020 - 07.2021
Licensing Intern
Pepper Brands
07.2020 - 10.2020
MPP Intern Support
Dell
08.2018 - 08.2019
Endomarketing Intern
Dell
08.2018 - 01.2019
Intern Backoffice
Dell
06.2018 - 08.2018
MBA - International Law
Libano Institute
MBA - Project Management
Libano Institute
Bachelor of Science - International Relations
Centro Universitário Ritter Dos Reis
Similar Profiles
Ashish U HonnavarAshish U Honnavar
Advisor, Service Project/Program Manager at Dell International Services Ltd. / Dell TechnologiesAdvisor, Service Project/Program Manager at Dell International Services Ltd. / Dell Technologies
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
Anu VaidyanathanAnu Vaidyanathan
Project Manager at Norwin Technologies(Dell Technologies)Project Manager at Norwin Technologies(Dell Technologies)