Robin Jun Sasaki
São Bernardo do Campo
Summary
Accomplished entrepreneur and service manager with extensive experience in engineering and technical sales sectors. Specializes in representing European companies in electric, hybrid, and combustion vehicle development. Proven expertise in servo-hydraulic systems and data acquisition equipment, delivering innovative solutions to enhance vehicle performance and operational efficiency. Strong background in customer relationship management, team leadership, and project management. Committed to driving continuous improvement in service delivery and client satisfaction. Skilled in conducting market analysis, facilitating strategic partnerships, and providing comprehensive support for calibration, installation, and maintenance services. Bilingual communicator adept at bridging the gap between international manufacturers and local markets. Professional with deep expertise and readiness for leadership. Known for driving business growth and operational efficiency with a strong focus on team collaboration and delivering impactful results. Recognized for reliability, adaptability, strategic vision, and effective problem-solving skills in business management, financial planning, and customer relations.
Overview
17
17
years of professional experience
Work History
Owner
MDC Sistemas de Serviços de Engenharia
04.2023 - Current
- Specializing in the representation of European companies engaged in the development of electric, hybrid, and combustion vehicles, including both light and heavy-duty applications.
- Expertise in servo-hydraulic systems and data acquisition equipment, providing innovative solutions to enhance vehicle performance and efficiency.
- Conducting market analysis to identify opportunities for growth.
- Facilitating strategic partnerships and client acquisition to expand market reach for represented brands.
- Offering comprehensive support in communication and collaboration between European manufacturers and local markets.
- Providing calibration, installation, and maintenance services to ensure optimal performance and reliability of equipment.
Service Manager
MTS Sistemas do Brasil
08.2020 - 04.2023
- Strong ability to build and maintain relationships with customers.
- Ensure customer satisfaction through effective service delivery and problem resolution.
- Experience in leading, motivating, and managing service teams.
- Delegation, team coordination, and performance evaluation.
- Understanding of the technical aspects of the products or services being supported.
- Ability to assist in troubleshooting and guiding the service team on technical issues.
- Analytical skills to identify issues and implement efficient solutions.
- Making quick, effective decisions under pressure to meet service expectations.
- Strong verbal and written communication for interacting with both customers and internal teams.
- Ability to convey technical details clearly to non-technical stakeholders.
- Experience in managing service projects, from planning to execution.
- Coordinating resources and managing timelines to ensure projects are completed successfully.
- A deep commitment to understanding and fulfilling customer needs and expectations.
- Focus on continuous improvement in service processes and customer interactions.
- Ability to manage service budgets, track expenses, and allocate resources effectively.
- Ensuring service delivery is efficient and within financial constraints.
- Expertise in handling customer complaints and resolving conflicts quickly and diplomatically.
- Addressing escalations and preventing future service issues.
- Focus on optimizing service processes and systems to increase efficiency and effectiveness.
- Implementing new technologies or methodologies to enhance service quality.
- Analyzing service metrics (e.g., response times, resolution rates) to track performance.
- Generating reports monitoring trends and identify areas for improvement.
- Empathy and patience in handling difficult or frustrated customers.
- Collaboration with other departments (e.g., sales, technical support) to ensure smooth operations.
Engineer
AVIBRAS Indústria Aeroespacial
03.2019 - 07.2020
- Delivered technical guidance and hands-on training to customer maintenance teams, specializing in complex, specialized equipment.
- Conducted on-site technical support to ensure the correct operation and maintenance of equipment.
- Trained client teams in best practices, troubleshooting, and maintenance procedures to enhance operational efficiency and minimize downtime.
- Produced comprehensive technical reports documenting training sessions, equipment performance, and customer feedback for continuous improvement.
- Acted as a liaison between the customer and the company, ensuring clear communication and alignment on technical needs and solutions.
Field Service Technician
MTS Sistemas do Brasil
01.2016 - 02.2019
- Performed installation, training, calibration, and preventive/corrective maintenance of servo-hydraulic, electromechanical, electrodynamics, and static-hydraulic equipment.
- Supported clients across various sectors, including automotive, industrial, and academic institutions.
- Prepared detailed technical reports on service activities, identifying opportunities for system improvements and potential sales of replacement parts.
- Participated in specialized equipment training at the company's headquarters in the United States.
- Provided on-site services in Brazil, Argentina, Uruguay, Ecuador, and Peru.
Sales Engineer
Signalworks Comércio, Importação e Exportação Ltda
08.2014 - 01.2016
- Responsible for developing new clients, maintaining and expanding current business relationships.
- Conducted technical visits and presented the company's product portfolio, providing tailored solutions for client needs.
- Managed the pre-sales and post-sales processes, ensuring customer satisfaction and long-term partnerships.
- Specialized in the sales of data acquisition equipment, accelerometers, microphones, pressure and force sensors, and vibration testing equipment (Shaker systems).
Unemployed
08.2013 - 07.2014
- Break after graduation
Purchasing Intern
GM Brasil
08.2012 - 07.2013
- Assisted the purchasing team in identifying cost-saving opportunities through product benchmarking and market analysis.
- Collaborated in price negotiations with suppliers to secure favorable terms and conditions.
- Conducted technical visits to suppliers to evaluate capabilities and ensure alignment with company standards.
Technical Sales Assistant
Panasonic do Brasil
10.2010 - 10.2011
- Engaged in technical sales of automotive audio and entertainment systems, providing expert advice to customers.
- Assessed customer needs to recommend suitable products and solutions.
- Provided post-sales assistance, ensuring customer satisfaction and addressing any inquiries or concerns.
- Managed the warranty process for equipment in collaboration with dealerships, ensuring timely resolutions.
Quality Assurance Intern
Bridgestone do Brasil Ind. E Comercio Ltda
04.2010 - 10.2010
- Worked closely with the Quality Engineer to monitor and enhance the primary production process (Bambury).
- Contributed to Kaizen projects aimed at continuous improvement in production efficiency and quality.
Industrial Sales Intern
Panasonic do Brasil
08.2008 - 03.2010
- Provided support to the industrial and automotive sales team by generating quotations and assisting with client inquiries.
- Maintained contact with overseas factories to facilitate order processing and product information.
- Participated in client visits to strengthen relationships and better understand customer needs.
Education
Bachelor's degree - Mechanical Engineering
Fei
São Bernardo do Campo, SP07.2013
Skills
- Mechanical Engineering
- Effective team collaboration
- Project management
- Continuous improvement methodology
- Calibration proficiency
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Strategic planning
- Business development
- Business launch
- Consulting
- Pre-sales
- Sales Support
Languages
English
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Japanese
Elementary (A2)
Timeline
Owner
MDC Sistemas de Serviços de Engenharia
04.2023 - Current
Service Manager
MTS Sistemas do Brasil
08.2020 - 04.2023
Engineer
AVIBRAS Indústria Aeroespacial
03.2019 - 07.2020
Field Service Technician
MTS Sistemas do Brasil
01.2016 - 02.2019
Sales Engineer
Signalworks Comércio, Importação e Exportação Ltda
08.2014 - 01.2016
Unemployed
08.2013 - 07.2014
Purchasing Intern
GM Brasil
08.2012 - 07.2013
Technical Sales Assistant
Panasonic do Brasil
10.2010 - 10.2011
Quality Assurance Intern
Bridgestone do Brasil Ind. E Comercio Ltda
04.2010 - 10.2010
Industrial Sales Intern
Panasonic do Brasil
08.2008 - 03.2010
Bachelor's degree - Mechanical Engineering
Fei
<Enter your own>
- Willing To Relocate: Anywhere.
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