Rodolfo Simoes

• 16+ years’ experience in Technology (10 within the Salesforce ecosystem)
• Versatile Senior Manager specializing in CRM (Salesforce and Veeva) implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information.
• Practice leadership and resource management - Strategy, Resource allocation, Technology roadmap, Partnership and alliances with 3rd party vendors and other SI (system integrators)
• Managed 30+ Salesforce implementations (Fortune 500 customers) in Sales Cloud, Service Cloud, Community Cloud and Commerce Cloud.
• Pre sales experience, multiple RFI and RFP´s and also Customer Relationship management at Senior Leadership and CxO level

• Life Sciences (6 years)
• Banking, Finance Systems and Insurance (3 years)
• Telco (1 years)

• Digital transformation Higher Ed support platform, HigherEd, Creation of a Support portal and webchat with experience cloud + leveraging the power of WhatsApp + Einstein bot and service could with more than 1000 dialogues with direct integration with invoicing and student information applications (3rd party) using Mulesoft, Programme management of both streams. POC between Cognizant and Customer for any escalation matter (CIO level). Workshops and Strategic guidance
• Digital transformation for an all-finance organization, Insurance Company, Customer facing portal to allow seamlessly create, review and respond proposals that meet customer needs, quickly upload information/documentation for faster credit decisions, upload invoices faster and deliver a better customer experience by having compete visibility on portfolios. I was a Role: Scrum master for the whole salesforce piece of work, POC for other cross functional teams including other dev teams for integration and parallel workstreams that had dependencies and overall POC for all cognizant teams across NA and Europe working with the same customer to assess innovation opportunities and/or new project opportunities (or resourcing needs)
• Digital Transformation and eCommerce in Life Science Industry, Life Sciences, Single System of engagement for Allergan Employee for 360 degree view of all customer interactions. Experience Cloud used to expand the reach to the customer providing self service capabilities and creating a University style training portal with the roll out of Digital Allergan Medical Institute. Replacing order management with eCommerce (commerce cloud), Overseeing multiple projects (across multiple regions with cross functional teams). Coordinate time, budget, and resources to complete work within program guidelines. Align Customer strategic goals with each individual project delivery
• Customer Contact Management Portal and Internal Flows, Insurance Company, Customers & Consultants to be able to interact seamlessly across contact channels according to Customer preferences, UX/UI to be configured to support the Contact Centre as an “assisted service channel focused around “problem solving”, complex transactions and identifying Customer needs, Functional lead, responsible for organizing workshops and requirements gathering, gap analysis. And collaborate between business and technical teams

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