Rodrigo Caldas

• Collaborated with stakeholders to enhance [Type] system utilization and efficiency by customizing business processes.
• Contributed to the development of long-term strategic plans for IT infrastructure, supporting organizational growth and expansion.
• Facilitated change management initiatives throughout the organization during major system upgrades or transitions, minimizing disruption and promoting adoption.
• Analyzed worker process data to discover factors negatively impacting operational efficiency in [Type] systems, designing remedial methods of correction.
• Managed project timelines and budgets, ensuring timely delivery of critical system enhancements within allocated resources.
• Optimized business processes by identifying inefficiencies and implementing targeted improvements.
• Established clear communication channels between IT teams and business units, fostering collaboration and mutual understanding of project goals.
• Modeled system usage patterns to determine training protocols and educational material guidelines.
• Collaborated with stakeholders to define business requirements, translating them into functional specifications for IT development teams.
• Actively participated in industry conferences, workshops, or seminars to stay current with latest trends in technology advancements relevant to the role of Business Systems Specialist.
• Provided expert support to end users, troubleshooting technical issues and ensuring a seamless user experience.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Responsible for interacting with Business Partners gathering requirements, manage project communication plans and ensure appropriate documentation is delivered.
Performed alternative solution analysis with stakeholders and the area of Adoption Solutions to local requirements.
Ensure delivery of agreed project requirements within, scope and pointed costs.
Keep updated project reports in accordance with the communication plans defined in each project.
Ensure completion of all project documentation, approved and stored in accordance with the PMBoK methodology.
Coordinate technical and user tests; Support user’s training areas.
2nd level support for local applications; Interface with delivery regional/global areas or external.

Coached junior team members on industry best practices, contributing to their professional growth and skill enhancement.

Evaluated vendor proposals to identify the most advantageous partnerships for the company''s strategic direction.

Created dashboards to monitor and track key performance indicators.

Planned scheduling and delivery of Front and Back-end e-Commerce; Scope definition and execution to fulfill business needs.
Description the full requirements of technical and functional specification for the service’s demand.
Guide and interactions with Quality team in planning the tests, in addition to the management and analysis of incidents.
Management external development teams in India and in the United States.

Responsible for the development and maintenance of system solutions (Rede Portal / E-Commerce), contributing to performance, availability and reliability of business processes, ensuring compliance with the requirements. Coordinated business areas and 3rd party development teams, responsible for the delivery of the software on time and on budget.
E-Rede Project: creation of new e-commerce platform integrated with Datacash’s payment gateway.
Supported business through control and development execution of new systems and maintenance of existing systems activities.
Monitored external vendors and contracts, ensuring compliance with SLA’s and contractual responsibilities.
Developed processes to ensure solutions were delivered on time; negotiated scope, by planning and managing cost, resources, quality, time and risk.

Responsible for Service Management and IT projects based on ITIL practices, focusing in business web (e-commerce, Internet banking, e-procurement, Home Broker, etc.)
Management staff focusing on project management, processes, procedures, requirements analysis and statement of work, control of SLA.
IT project management methodology based on the Primer, to create the structured project life cycle, in line with the principles and foundations of the PMBOK (Understanding of the solution, kick-off, requirements gathering, construction, approval, transition, project closure).
Coordination of technical staff: support, operation, design, scale, orientation and training;

Maintenance and configuration of computers and printers in general, installation, configuration and network management, customer support.