Rodrigo de Castro Claudino
Santo André
Summary
14 Years of experience serving customers at bank branches, clarifying doubts and assisting them with banking operations. Communicative and discreet, ensuring satisfaction with the services offered and the security of data and information. Experience in selling products and services, prospecting new customers to meet the company's goals. Attentive and proactive, seeking to establish advantageous agreements for the company and customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Banco Bradesco
05.2022 - Current
- Negotiation of commercial conditions, such as payment terms and discounts, aiming to close advantageous deals for the company and the customer.
- Preparation of personalized commercial proposals, highlighting the benefits of the products and services offered by the company.
- Prospecting for new customers through visits, calls and networking, aiming to generate new business opportunities for the company.
- Customer portfolio management, organizing active account information to anticipate your needs.
- Monitoring sales goals, developing and implementing actions to achieve them.
- Sale of products and services, following company procedures to achieve established goals.
Administrative Supervisor I, Il
Banco Bradesco
08.2013 - 05.2022
- Supervision of administrative processes, controlling the activities carried out to ensure the efficiency and quality of work.
- Supervision of customer service, evaluating employee performance to achieve satisfaction and loyalty
Agency Attendant
Banco Bradesco
04.2011 - 08.2013
Cashier
Banco Bradesco
01.2011 - 04.2011
Clerk
Banco Bradesco
09.2010 - 01.2011
Education
Logistics Management -
UNIESP
Santo André, Sao Paulo, Brazil02.2013
Skills
- Proactivity when seeking new business opportunities
- Attention to customer demands and needs
- Good communication to clarify customer doubts
- Negotiation ability to close trade agreements
- Good argument to convince customers
- Persistence to meet sales goals
- Planning ability to comply with agreements
- Ability to solve customer demands
- Commitment to customer satisfaction and loyalty
- Good interpersonal relationship to establish contacts
Languages
espanhol
Intermediate (B1)
Português
Bilingual or Proficient (C2)
Certification
- ANBIMA CPA-10
- ANBIMA CEA
Timeline
Account Manager
Banco Bradesco
05.2022 - Current
Administrative Supervisor I, Il
Banco Bradesco
08.2013 - 05.2022
Agency Attendant
Banco Bradesco
04.2011 - 08.2013
Cashier
Banco Bradesco
01.2011 - 04.2011
Clerk
Banco Bradesco
09.2010 - 01.2011
Logistics Management -
UNIESP
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