Rodrigo Afonso Kirchner
Campina Grande do Sul
Summary
Noc 8211 – Login Supervisor Dedicated customer, focused sales leader experiences more than six years of experience in Supervisor roles, with a proven track record for increasing profits and customer relations; Strong written and verbal communications skills; organized and structured, flexible and able to manage time and handle multiple tasks; Saved $40000 by implementing cost-saving initiatives that address long-standing problems.
Overview
7
7
years of professional experience
Work History
Operations Manager
On My Way To Bali
Bali
12.2016 - Current
- Customer service Supervisor skills exceptional and comfortable liaising with clients over the telephone
- Service inbound calls
- Responsible for generating new business through prospect calling to potential clients
- Developed tour programming to enhance guest experiences
- Drove operational improvements, which resulted in savings and improved profit margins
- Saved $40000 by implementing cost-saving initiatives that address long-standing problems
- Built personal relationships with guests to promote positive experiences
Sales & Marketing Manager
The Mansion Baliwood Resort Hotel & SPA - Ubud
Bali
02.2016 - 10.2016
- Experience managing over 300 staff
- Engaged with customers to effectively build rapport and lasting relationships
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Maintained records related to sales, returns, and inventory availability
- Increased sales by offering advice on purchases and promoting additional products
- Trained and developed new sales team associates in products, selling techniques, and company procedures
Sales & Marketing Executive
Nandini Bali Jungle Resort & SPA - Ubud
Bali
10.2015 - 04.2016
- Engaged with customers to effectively build rapport and lasting relationships
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Processed product returns and assisted customers with other selections
- Developed, marketed, and sold a full range of products and support services
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional response
Education
Restaurant, Crew Training Center
Santos, SPFebruary 2014
High School Diploma -
Ceebja Maria Deon De Lira
Curitiba, PR05.2001
Skills
- Experience with Microsoft Office Suite (eg, Excel, Word, Teams, PowerPoint, etc), Visual Hotel Front (VHF), WordPress, WIX, and Joomla
- Motivated team leader
- Fast learning
- Tourism management
- Sales background
- Staff Management
- Customer relations specialist
Timeline
Operations Manager
On My Way To Bali
12.2016 - Current
Sales & Marketing Manager
The Mansion Baliwood Resort Hotel & SPA - Ubud
02.2016 - 10.2016
Sales & Marketing Executive
Nandini Bali Jungle Resort & SPA - Ubud
10.2015 - 04.2016
Restaurant, Crew Training Center
High School Diploma -
Ceebja Maria Deon De Lira
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