Rodrigo Silva
Nova Iguaçu - Rio de Janeiro
Summary
Customer Service professional dedicated to enhancing customer satisfaction through effective complaint resolution. Fosters positive relationships by addressing concerns with empathy and providing practical solutions. Commits to creating rewarding customer experiences that elevate brand reputation.
Overview
4
4
years of professional experience
Work History
English Teacher
Centro Educacional Margarida
Araruama - RJ, Brazil
06.2024 - Current
- Engaged students throughout lessons by developing educational and inspiring lesson plans that stimulated interest and participation.
- Designed homework aligned with curriculum guidelines and current topics to reinforce learning and enhance student understanding.
- Monitored student progress by setting and marking regular coursework, ensuring timely intervention and support for academic growth.
- Provided feedback to students on their work, offering constructive criticism and guidance for improvement.
Costumer Care Intern
Match Group Brazil
Rio de Janeiro - RJ, Brazil
09.2022 - 09.2023
- Resolved customer complaints with empathy, providing practical solutions to maintain goodwill.
- Addressed complaints calmly and professionally, delivering solutions that ensured ongoing customer satisfaction.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Facilitated returns and exchanges, improving customer satisfaction.
Education
Diploma of Higher Education - Education
Universidade Federal Rural do Rio de Janeiro
Nova Iguaçu, RJ01-2024
Skills
- Customer relationship management
- Customer feedback analysis
- Complaint resolution
- Curriculum development
- Team collaboration
- Adaptive problem solving
Languages
English
Advanced
C1
Spanish
Beginner
A1
Interests
- I like to read a lot of russian literature
- Like to play videogames
Timeline
English Teacher
Centro Educacional Margarida
06.2024 - Current
Costumer Care Intern
Match Group Brazil
09.2022 - 09.2023
Diploma of Higher Education - Education
Universidade Federal Rural do Rio de Janeiro