Telemarketing Operator
TMKT Serviços de Marketing LTDA
São Paulo - SP
02/21/17 - 04/13/21
- Answered incoming calls from customers regarding products and services.
- Provided product information to customers, answered questions, and offered advice when needed.
- Gathered customer feedback to improve product features and services.
- Recorded customer interactions in a database for future reference.
- Resolved customer complaints quickly and professionally.
- Participated in team meetings to discuss progress towards goals and objectives.
- Resolved customer complaints by escalating calls to proper department.
- Provided timely, courteous and knowledgeable responses to information requests.
- Presented information about membership details and purchase advantages.
- Set up new accounts and listed personal, demographic and payment information in system.
- Broke down objections using friendly, persuasive strategies.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
