Romulo Romero
Londrina, Parana
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support Analyst position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Analyst Support Junior
Tata Consultancy Services
04.2022 - 03.2023
- Handled helpdesk inquiries via phone calls and chat.
- Managed helpdesk tickets via ServiceNow platform.
- Troubleshooted issues with user accounts.
- Troubleshooted issues with software.
- Utilized remote access tools to help with detecting and fixing issues.
- Performed password reset via Active Directory.
IT Support Technician
Addgene
09.2015 - 05.2016
- Configured and installed Windows/Macintosh systems.
- Provisioned new user accounts and configured permissions in Active Directory.
- Managed helpdesk tickets via Zendesk platform.
- Helped to program a utility in Python, which was used to query updates on records of a particular Github repository. This utility interfaced with git and Linux file system.
Education
Associate of Science - Computer Science And Programming
Bunker Hill Community College
Boston, MA08.2017
Skills
- Penetration Testing
- Malware Analysis
- C/C
- C#
- x86-64 Assembly
- Customer Support
- OSI Model
Languages
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Portuguese
Bilingual or Proficient (C2)
Timeline
Analyst Support Junior
Tata Consultancy Services
04.2022 - 03.2023
IT Support Technician
Addgene
09.2015 - 05.2016
Associate of Science - Computer Science And Programming
Bunker Hill Community College
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