Ronnie E. Sandy Jr.

· Attend daily management meetings

· Lead two weekly team meetings to discuss current trends and facilitate live claim decisions and call listening

· Identify Quality Assurance and Quality Control trends by reviewing claims and control reports

· Review department chat for agent questions and claim maintenance requests

· Conduct claim reviews to ensure compliance with regulations and internal procedures

· Conduct call reviews to ensure compliance with internal procedures

· Review and action reassertion submissions for approval

· Review current procedures for updates and/or rewrites

· Review both fraud and non-fraud claims in queues and on control reports

· Complete investigations and determine claim eligibility for acceptance

· Submit chargebacks to VISA to begin the recovery process

· Agent on four task forces reviewing goal specific reports and adjusting claims as needed

· Peer mentor to two agents

· Participate in weekly and monthly department meetings

· Participate in defect meetings to report trends and offer solutions

Trained in reviewing commercial claims

· Managed a staff of seven employees and the daily operations of the store

· Completed daily, weekly and monthly reports for Store Administration

· Completed audits and maintained reconciliation logs

· Participated in hiring interviews, created employee schedules and finding coverage

· Conducted coaching and participated in bi-weekly management meetings

· Opened personal and business accounts, accepted loan applications and completed closings

· Supported the Senior Store Supervisor with supervising the staff and completing reports

· Opened personal and business accounts and accepted loan applications

· Completed audits and maintained reconciliation logs

· Supervisor of a team of four from 2017 – 2021

· Provided customer service in person and over the phone

· Completed administrative work, audits and maintained reconciliation logs

· Completed daily, weekly and monthly reviews of reports

· Opened personal and business accounts