Rubens Moda

Built and operate a premium online English school focused on real communication and strong student experience.

• Designed brand positioning, pricing strategy, and growth model
• Built operational systems (onboarding, delivery, retention) using digital tools
• Lead teacher management and maintain quality across all classes
• Developed curriculum and materials focused on clarity and real-life usage
• Manage client relationships, billing processes, and ongoing engagement
• Recruited, trained and coached staff to meet capacity requirements and expansion goals.

Act as the operational right hand to leadership, managing end-to-end execution across travel, communication, and multi-location agendas.

• Coordinate complex national and international itineraries (flights, hotels, transport, schedules)
• Serve as key liaison between churches, hosts, and internal teams
• Structure communication and manage high-level relationships with professionalism and discretion
• Oversee logistics and financial alignment for events and travel
• Anticipate challenges and ensure seamless execution in fast-moving environments
• Handled sensitive information with discretion, adhering to data protection laws and company policies.
• Trained and mentored junior administrative team members in procedures.

• Ensuring excellence in customer service and hospitality throughout the resident journey.
• Report to the senior team weekly to discuss KPIs and monthly objectives.
• Picked up additional tasks to aid team success.
• Managed complaints with calm, clear communication and problem-solving.