Rudolf Filho
Cabo Frio, Rio De Janeiro
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
13
13
years of professional experience
Work History
Maintenance Technician
Inependent
02.2020 - Current
- Working with average of 3 to 5 clients or companies weekly.
- Optimized computer performance, conducting routine inspections and preventive maintenance on hardware components.
- Standard diagnostic and part replacement.
- Contributed to network security, implementing antivirus software updates and monitoring firewall configurations.
- Implemented changes recommended by manufacturer updates or patches to ensure optimal functionality of systems at all times.
- Improved system performance by performing regular hardware and software maintenance tasks.
Computer Instructor
INEP
02.2018 - 12.2019
- Collaborated with colleagues to develop interdisciplinary projects that incorporated technology, enhancing student learning across subjects.
- Managed classroom behavior by implementing consistent policies and procedures, creating positive learning environment for all students.
- Enhanced students'' computer skills by incorporating hands-on activities and real-world applications into lessons.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Planned and implemented curriculum to teach up-to-date technology to 20 or more students.
IT Technician
Nômade Informática
03.2017 - 02.2018
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Computer Sales Supervisor
Nômade Informática
03.2015 - 03.2017
- Developed a comprehensive training program for new employees, resulting in faster onboarding and increased productivity.
- Ensured accurate inventory management by conducting periodic stock checks and maintaining tight controls over ordering procedures.
- Analyzed market trends to identify potential growth opportunities, adjusting sales strategies accordingly.
- Assisted customers with technical support issues, resolving problems quickly and efficiently to maintain customer satisfaction.
IT Technician
Info Tech
08.2011 - 10.2014
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
Education
High School Diploma -
ETERJ
Rio De Janeiro, Brazil11.2008
Skills
- Computer Assembly
- Network configuration
- Server maintenance
- Desktop and laptop installations
- Computer Troubleshooting
- Installation and Repair
- Hardware and software installation
- Technical Support
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Maintenance Technician
Inependent
02.2020 - Current
Computer Instructor
INEP
02.2018 - 12.2019
IT Technician
Nômade Informática
03.2017 - 02.2018
Computer Sales Supervisor
Nômade Informática
03.2015 - 03.2017
IT Technician
Info Tech
08.2011 - 10.2014
High School Diploma -
ETERJ
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