Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Ryan Lambeth
Dallas,TX
Work Preference
Summary
Dedicated IT professional with over two decades of experience, and strong attention to detail. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve, document and communicate any threats found and security measures to people from a wide variety of non-technical to technical backgrounds.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Support
StocksToTrade
Austin, TX
04.2025 - 01.2026
- Providing service desk support for StocksToTrade
- Verifying end user system meets system requirements
- Updating map codes to meet backend subscriptions for end users
- Updating email subscriptions and email list for end users
- Providing both email and phone support
Service Desk Analyst
Tech Mahindra
Dallas, TX
09.2023 - 11.2024
- Providing service desk support for Amtrak
- Tracking of issues using ServiceNow ticketing system
- Resetting password and unlocking accounts using Active Directory
- Remoting to system and installing software using Microsoft Remote Desktop
- Using KB articles to research issues and to escalate issues to specific teams
- Walking clients through setting up VPN connections
Help Desk Level I
Fiesta Restaurant Group
Dallas, TX
04.2022 - 02.2023
- Providing support for Pollo Tropical
- Tracking of issues using ServiceNow ticketing system
- Troubleshooting hardware issues and solving issue or dispatching vendor technician to replace hardware that is down or damaged
- Use of command line to verify unit was on network
- Remoting to Microsoft Server/Manager Computer to install and initialize POS systems
- Remoting to POS systems to resolve any issue and to troubleshoot hardware connected to POS
- Contacting various vendors to resolve either in store hardware issues or network issues
- Training of new help desk employees and updating KB articles
IAM – Identity Access Management
Moss Adams
Dallas, TX
02.2022 - 04.2022
- Granting access for users to client binders on CCH servers
- Creating Distribution lists in Active Directory/Active Directory Online, Exchange Admin and adding users
- Use of PowerShell
- Creating email addresses and shared email addresses in Active Directory/Active Directory Online and granting access
Help Desk Level I
Fiesta Restaurant Group
Dallas, TX
10.2021 - 12.2021
- Providing support for Pollo Tropical and Taco Cabana (Until Dec 15th for Taco Cabana)
- Tracking of issues using ServiceNow ticketing system
- Troubleshooting hardware issues and solving issue or dispatching vendor technician to replace hardware that is down or damaged
- Use of command line to verify unit was on network
- Working with Microsoft Server to install and initialize POS systems
Help Desk Administrator
Associa
Richardson, TX
11.2020 - 05.2021
- Providing desktop support for Associa
- Tracking of issues using the ServiceNow ticketing system
- Duties include resetting passwords and unlocking domain accounts. Mapping share drives and mapping network printers. Troubleshooting of Network connection issues and VPN issues, installing security software on company issued laptops. Support of Citrix, C3, TownSq, Branch Access, and Strongroom applications.
- Creating distribution groups and shared mailboxes and granting permissions via Outlook Admin 365 and Exchange Online. Offboarding/Termination of employees through AD and Cisco Phone.
- Troubleshooting hardware, software, and application issues and escalating these issues to Level 2 support.
Service Desk Analyst Level I
Insight
Plano, TX
11.2017 - 10.2020
- Providing desktop support to L’Oréal Personal Care Company
- Tracking of issues using the Remedy ticketing system
- Duties include resetting and unlocking of AD and SAP accounts and passwords. Mapping share drives and mapping of network printers. Troubleshooting of Network connection issues and VPN issues.
- Troubleshooting hardware and software issues and escalating these issues to Level 2 support.
- Support of Mobile Devices iPhone and Samsung. Setting up email on devices and troubleshooting any issues these devices may have.
- Supporting iPads for McDonalds and Subway. Use of JAMF to push app updates and name devices.
Senior Affiliate Services Coordinator
Susan G. Komen
Dallas, TX
10.2015 - 03.2017
- Provided service desk support to Susan G. Komen affiliates
- Providing and Terminating access to Outlook 365. Setting up email forwards and managing access to shared mailboxes
- Use of Powershell
- Worked in Salesforce providing access, reports, and troubleshooting various issues
- Support of Luminate Online, Convio, and WordPress to create and edit websites for Susan G. Komen Affiliates
- Tracking of issues with ticketing system in Salesforce
Help Desk Analyst Tier II
Concentra
Dallas, TX
02.2015 - 10.2015
- Provided technical support to Concentra Employees
- Troubleshooting of applications inside a Citrix environment
- Mapping network printers within a specific IP address range.
- Active Directory - creating, disabling account, unlocking and resetting passwords for account. Setting group policies.
- Training of new employees
- Tracking of issues by ticketing system Clarify CA
SEO Specialist
Inlayout, LLC
Dallas, TX
09.2009 - 07.2015
- Developed and implement numerous SEO "Best Practices" policies/documents for clients
- Google Adwords, Yahoo Advertising, Microsoft Ad Center Management
- Adding and posting to social media, Google+, Facebook, Twitter, and LinkedIn
- Editing of Websites using HTML, CSS, and PHP
Database Analyst
Susan G. Komen
Dallas, TX
06.2011 - 11.2012
- Use of Microsoft Excel, Salesforce CRM, and Convio to analyze and delete duplicate records with Susan G. Komen databases.
- Communicate and solve technical bugs and errors as system updates were applied.
- Remote work from residence
Education
Richland Community College
Dallas, TX 01.2000 - 05.2000
Skills
- Windows Server 2012
- Windows 7
- Windows 10
- Windows 11
- Microsoft Office 2013
- Microsoft Office 2016
- Microsoft Office 365
- SAP
- Citrix
- Active Directory
- VPN
- Remote Desktop Access
- Editing and Adding DNS Records
- Domain Registration
- CPanel
- WHM
- Plesk
- DHCP
- TCP/IP
- LAN/WAN
- PhpMyAdmin
- PHP
- HTML
- CSS
- Vbulletin
- WordPress Administration
- SQL Programming
- Linux
- Command Line for Linux
- Command Line for Windows OS
- Desktop and Laptop hardware repair
- OS installation
- JAMF
- Ticketing system management
- DocuSign
- Workday
- Data Entry/Analyst
Certification
JAMF
References
Available Upon Request
Salary Request
Available Upon Request
Awards And Acknowledgments
United States Army, Ft. McNair, Washington, DC, Army Achievement Medal (2), Army Commendation Medal, Good Conduct Award – Honorable Discharge