Salome Ngwana
Washington D.C.
Summary
Professional and personable Front Desk Receptionist with experience in client relations, office administration, and front desk operations. Skilled in managing appointments, handling high-volume calls, and maintaining organized administrative systems. Dedicated to delivering excellent customer service while creating a welcoming and professional environment for clients and visitors.
Overview
7
7
years of professional experience
Work History
RECEPTIONIST
KURLY KIDS
Johannesburg
09.2022 - 04.2024
- Welcome and assist clients with inquiries, creating a professional and positive first impression.
- Managed high-volume phone communications and directed calls efficiently, ensuring clear and timely information flow within the organization.
- Scheduled and coordinated client appointments, helping maintain organized calendars and smooth daily operations.
- Maintained an organized and professional front desk environment, contributing to a positive and efficient workplace atmosphere.
- Performed accurate data capturing and record management, ensuring reliable and well-organized company information.
- Assisted with advertising and promotional initiatives to increase awareness of company services.
OFFICE ADMINISTRATION ASSISTANT
SEKHISE PRODUCTS & SERVICES
Johannesburg
08.2018 - 01.2019
- Created a welcoming and professional first impression for clients by greeting visitors and assisting with inquiries, improving overall customer experience.
- Managed high-volume phone communications and directed calls efficiently, ensuring clear and timely information flow within the organization.
- Scheduled and coordinated client appointments, helping maintain organized calendars and smooth daily operations.
- Maintained an organized and professional front desk environment, contributing to a positive and efficient workplace atmosphere.
- Performed accurate data capturing and record management, ensuring reliable and well-organized company information.
- Implemented and maintained a structured filing system that improved document retrieval and record organization.
- Recorded meeting minutes and prepared documentation to support effective communication and decision-making within the team.
CASUAL WORKER
CIGFARO
Johannesburg
06.2017 - 06.2018
- Manage filing processes, ensuring the organized storage of essential document
- Execute the removal of resigned members' files with precision and attention to detail
- Conduct thorough double checks on the status of active members for accuracy and completeness
- Implement a filing system, separating suspended members' files from the actives ones
- Collaborated with colleagues to meet deadlines and support administrative operations.
Education
MATRIC -
SIR PIERRE VAN RYNEVELD HIGH SCHOOL
01-2018
Skills
- Front Desk Operations
- Customer Service
- Client Relations
- Professional Communication
- Appointment Scheduling
- Administrative Support
- Data Entry
- Record Management
- Office Organization
- Inventory Control
- Team Collaboration
Timeline
RECEPTIONIST
KURLY KIDS
09.2022 - 04.2024
OFFICE ADMINISTRATION ASSISTANT
SEKHISE PRODUCTS & SERVICES
08.2018 - 01.2019
CASUAL WORKER
CIGFARO
06.2017 - 06.2018
MATRIC -
SIR PIERRE VAN RYNEVELD HIGH SCHOOL