Samantha Funkhouser
Creve Coeur
Summary
Results-driven Catering Lead with extensive experience in customer service and team training at Panera Bread. Expertise in event execution and client relationship management, leading to increased repeat business. Proven ability to enhance team collaboration and deliver high-quality outcomes in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Catering Lead
Panera Bread
01.2023 - Current
- Enhanced client satisfaction by coordinating seamless catering events from start to finish.
- Boosted team performance by training staff on food preparation and service excellence.
- Strengthened client relationships, driving repeat business and referrals through strategic engagement.
- Streamlined inventory management, ensuring sufficient catering supplies and timely order fulfillment.
- Increased efficiency by implementing process improvements in event setup and service timelines.
- Facilitated successful off-site catering logistics, managing food transportation and equipment setup.
- Gathered valuable feedback through post-event evaluations, enhancing future service offerings.
- Consistently met tight deadlines, showcasing exceptional time management in event execution.
- Maintained kitchen safety by planning routine equipment upkeep for efficient operations.
Cashier
Panera Bread
01.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions at point-of-sale systems.
- Streamlined training for new cashiers on operational and customer service standards.
- Resolved customer inquiries swiftly, fostering satisfaction and encouraging repeat visits.
- Greeted customers warmly, addressing needs promptly and effectively during store visits.
- Executed cash and credit transactions accurately, maintaining high accuracy levels.
- Balanced cash drawer meticulously, ensuring precise accounting at each shift's end.
- Delivered exceptional service, receiving positive feedback from satisfied customers and shoppers.
- Maintained cleanliness standards throughout the store, contributing to overall store success.
- Supported various roles as needed, demonstrating flexibility within the retail environment.
- Increased sales by promoting current offers on promotional items to customers.
Cashier/Customer Service Cashier
Dierbergs
11.2020 - 04.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Trained new staff on cash handling procedures and customer interaction techniques.
- Monitored cash drawer accuracy, performing reconciliations at shift end to prevent discrepancies.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Operated registers, monitors, self-checkout, lotto ticket register, Western Union money transfer and trusted with various forms of payment
- Verified customers’ identity and age for liquor and tobacco purchases
Tool Crib Attendant
USAF Air National Guard
03.2008 - 04.2010
- Achieved optimal stock levels by managing inventory control systems effectively.
- Enhanced operational efficiency through oversight of tool distribution processes.
- Promoted a secure work environment by implementing safety protocols for tool handling.
- Trained staff on inventory management software and best practices for maintenance.
- Facilitated preventive maintenance, ensuring equipment met company standards consistently.
- Monitored tool locations by tracking incoming and outgoing inventory accurately.
Aircraft Structural Maintenance Journeyman
USAF
07.2004 - 06.2007
- Held Secret level Security Clearance for full enlistment.
- Ensured safety compliance by strictly following HAZMAT and OSHA procedures.
- Maintained training files for 75 airmen, ensuring readiness and qualification.
- Fabricated aircraft components using hand tools and hazardous machinery without incidents.
- Maintained various types of USAF aircraft structures and components.
- Preserved aircraft integrity through corrosion control and regular inspections.
- Documented completed work meticulously for future reference and audits.
Education
Associate of Science - Mathematics
Northeast Community College
Blountville05-2018
Skills
- Sanitation standards
- File management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Adaptability and flexibility
- Worker training
- Conflict resolution
- Cash handling
Timeline
Catering Lead
Panera Bread
01.2023 - Current
Cashier
Panera Bread
01.2023 - Current
Cashier/Customer Service Cashier
Dierbergs
11.2020 - 04.2021
Tool Crib Attendant
USAF Air National Guard
03.2008 - 04.2010
Aircraft Structural Maintenance Journeyman
USAF
07.2004 - 06.2007
Associate of Science - Mathematics
Northeast Community College