SAMAY JAIN
Gaya
Summary
Dynamic Customer Service Executive with proven expertise at Travel Corporation Of India, enhancing client engagement and resolving issues effectively. Skilled in customer relationship management and complaint handling, I successfully gathered feedback to drive product improvements, boosting customer satisfaction and team performance. Committed to delivering exceptional service and fostering strong client relationships.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Travel Corporation Of India
04.2023 - 05.2024
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identifying and resolving customer issues efficiently and effectively.
- Offering accurate and helpful information about products and services.
- Gathering customer feedback to improve products, services, and customer experience.
Education
BBA - Airlines And Airport Management
Lovely Professional University
Jalandhar, India04-2024
Skills
- Client engagement
- Customer needs assessment
- Complaint handling
- Marketing
- Issue escalation
- Customer engagement
- Team collaboration
- Customer relationship management
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Customer Service Executive
Travel Corporation Of India
04.2023 - 05.2024
BBA - Airlines And Airport Management
Lovely Professional University
Similar Profiles
ROHIT ARORAROHIT ARORA
NA at Travel Corporation of IndiaNA at Travel Corporation of India
AALAMPREET SINGH SAPRAAALAMPREET SINGH SAPRA
Custom Service Executive at Travel Corporation Of IndiaCustom Service Executive at Travel Corporation Of India
Vineet NegiVineet Negi
Team Leader (Sales) at Travel Corporation of India (TCI)Team Leader (Sales) at Travel Corporation of India (TCI)