Sandeep Patel
Assistant Manager IT
Samastipur
Summary
Professional in IT management with experience in overseeing systems administration, network security, and technical support. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in troubleshooting, project management, and optimizing IT operations. Reliable and resourceful, known for effective communication and leadership.
Overview
10
10
years of professional experience
6029
6029
years of post-secondary education
Work History
IT Assistant Manager
Leadership Boulevard Private Limited
08.2022 - Current
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
- Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
- Optimized network performance through effective monitoring and troubleshooting of security devices.
- Achieved optimal network performance, meticulously configuring VPNs for secure remote access.
- Reduced risk of data breaches, meticulously managing user access controls and permissions.
- Developed and maintained company-wide endpoint security solutions.
- Established secure remote connectivity options for employees, enabling secure access while working remotely.
- Identified potential threats by analyzing firewall logs and taking appropriate action to mitigate risks.
- Conducted regular system audits to identify potential security threats, ensuring robust defense against cyber attacks.
- Traveled to client sites to perform onsite testing.
- Implemented and managed firewall security policies across FortiGate devices, reducing unauthorized access attempts by 35%.
- Developed endpoint security policies and deployed antivirus tools across 100+ devices, reducing malware incidents by 60%.
- Maintained documentation for IT procedures, including backup policies, access provisioning, and basic security controls.
VIP Support Engineer
KAIZEN IT Services Pvt.LTD Part of Tata Consultancy Services
11.2021 - 08.2022
- Project: Max life insurance PVT.LTD
- Direct support to company CEO, Managing director, and VIP user for their IT-related issue.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Skilled in organizing projects to quickly design and deploy system changes that have a positive effect on staff workflow management.
- Ability to deploy, configure, and support operating systems on desktop, laptop,mobile,network and security devices.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Configuration of Client applications on Smart Phones/Tablets.
- Installation of antivirus tool (Symantec and trend micro) and regular definition update.
- Participated in on-call rotations to provide 24/7 support, ensuring continuous system availability.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Optimized firewall performance through continuous monitoring and fine-tuning of settings and rules.
ON Site Support Engineer
Impact Pvt. Ltd. Part of Anunta technology Management
08.2020 - 11.2021
- Project: Max life insurance PVT.LTD
- Performed root cause analysis on recurring issues, implementing solutions to prevent future occurrences.
- Improved client satisfaction by providing timely and efficient onsite support for technical issues across 1000+ client.
- Supported end users in remote locations using remote desktop tools, improving response times for offsite issues.
- Connected to computer of client using remote link to install programs and applications.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Assisted in basic firewall rule configuration and monitoring FortiGate, gaining hands-on experience with network security controls.
ON Site Support Engineer
Onward eServices Ltd Part of Anunta technology Management
08.2018 - 08.2020
- Project: Max life insurance PVT.LTD
- Performed network security design and integration duties.
- Diagnosed and executed resolution for network and server issues.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved client satisfaction by providing timely and efficient onsite support for technical issues across 1000+ client.
- Monitored network hardware operations to evaluate proper configuration.
- Supported end users in remote locations using remote desktop tools, improving response times for offsite issues.
- Improved client satisfaction by providing timely and efficient onsite support for technical issues across 1000+ client.
Desktop Engineer
Renovision Automation Services Pvt. Ltd of Wipro InfoTech
10.2016 - 08.2018
- Project: Max life insurance PVT.LTD
- Provided remote support to off-site employees, ensuring seamless integration with company systems and continued productivity.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Improved client satisfaction by providing timely and efficient onsite support for technical issues across 1000+ client.
Desktop Engineer
NR Technoserve Pvt Ltd.
01.2016 - 08.2016
- Worked with NR Technoserve Pvt Ltd.
- Monitored system performance to maintain system integrity.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Managed inventory of hardware components, ensuring availability for upgrades and replacements as needed.
- Improved client satisfaction by providing timely and efficient onsite support for technical issues across 100+ client.
Education
Bachelor of computer application - BCA
International Business College
Patna, India03-2012
Intermediate - XII Standard
Marwari College
Kishanganj, India03-2009
High School - X Standard
Mithila Public School
Farbishganj03-2007
Skills
Network Hardware: Cisco Routers 7200, 2600 series, Cisco Switches 2960, 3550, 3570 series
Routing Protocols: Static Routing, RIP, EIGRP, OSPF, BGP
Network Security:Port Security, ACL, Dynamic ARP Inspection, ZBF, ASA, NAT, Static Packet filtering, Context, Failover, Clustering, VPN-Site to Site VPN
Firewall: Fortigate F-40 series, ASA
Switching Protocols: VTP, STP, VLANs, RSTP, DTP, Ether Channel, Layer 3 Switches, ACL, NAT, DHCP, DNS, VRRP, HSRP, GLBP
IT compliance
Customer support
Multitasking Abilities
Hardware troubleshooting
Team building
Vendor management
Awards
Received the SPOT Award (2019 & 2020) of “KEY CONTRIBUTOR” for Receiving Customer appreciation., Received “Business Continuity Champion” Award for effectively various initiatives toward enhancing Business Continuity culture and strengthening is BCMS process in Max Life Insurance.
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge. Signature Name: Date: Place
STRENGTHS
- Determined to learn with a practical approach.
- Enthusiastic and can produce results under deadline constraints.
- Good Communication skills.
- Diligent
- Self-motivated
Timeline
IT Assistant Manager
Leadership Boulevard Private Limited
08.2022 - Current
VIP Support Engineer
KAIZEN IT Services Pvt.LTD Part of Tata Consultancy Services
11.2021 - 08.2022
ON Site Support Engineer
Impact Pvt. Ltd. Part of Anunta technology Management
08.2020 - 11.2021
ON Site Support Engineer
Onward eServices Ltd Part of Anunta technology Management
08.2018 - 08.2020
Desktop Engineer
Renovision Automation Services Pvt. Ltd of Wipro InfoTech
10.2016 - 08.2018
Desktop Engineer
NR Technoserve Pvt Ltd.
01.2016 - 08.2016
Bachelor of computer application - BCA
International Business College
Intermediate - XII Standard
Marwari College
High School - X Standard
Mithila Public School
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